# EU Instance Rollout for iX Hello An EU instance for iX Hello is now live in Sweden, which includes both employee-facing and customer-facing AI Assistants. To comply with GDPR and better serve EU-based users, Concentrix has launched a dedicated **EU instance** of iX Hello. This rollout provides enhanced data privacy, faster performance, and legal compliance for organizations operating in the European Union. ## **What’s New** ### **EU-Based Hosting** A separate environment is now live in **Sweden**, which includes both: * **Employees-facing**: [https://eu.employee.ixhello.com](https://eu.employee.ixhello.com/) * **Customers-facing**: [https://eu.customer.ixhello.com](https://eu.customer.ixhello.com/) ### **Centralized Login** Login continues through a global Azure B2C system (US-based), which determines your organization’s routing after successful authentication. ### **Azure OpenAI in the EU** All AI-powered features (e.g., chat assistants) are now supported via **Azure OpenAI deployed in Sweden**, ensuring regional compliance. ## **Why This Matters** * **GDPR Compliance:** Keeps EU user data within EU borders. * **Improved Performance:** Reduced latency for EU-based access. * **Trust & Compliance:** Aligns with enterprise expectations for data sovereignty. * **No Cross-Region Access:** EU and US instances are separate; AI Assistants and data do not sync across regions. ## **Useful Tips for End-Users** ### **How to Know Which URL to Use** If your organization is based in the EU, please bookmark and use the following: * **Employee-facing:** [https://eu.employee.ixhello.com](https://eu.employee.ixhello.com/) * **Customer-facing:** [https://eu.customer.ixhello.com](https://eu.customer.ixhello.com/) If you're unsure which region you're assigned to, reach out to your team lead or support. ### **What to Expect During Login** You might notice a brief redirect to a US-hosted login page — this is expected. The global login system identifies your organization and routes you to the right environment. User experience and data remain fully in the **EU region** if your organization is EU-based. ### **Traveling? Don’t Worry** Even if you're accessing iX Hello from outside the EU (e.g., during travel), you’ll still be routed to the EU environment, based on your organizational profile. ## **Known Limitations** * Assistants and content created in the US environment are **NOT** available in the EU. * The current EU rollout is **English-only**. Multi-language support is planned soon. * Some advanced features may launch in the EU region later than in the US. ## **Troubleshooting & Support** * **Routing Issues:** Check that your organization’s residency is set correctly. * **Login Problems:** Retry using your full email address. Confirm that you're using the correct URL. * **Need Help?** Email us at --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ixhello.com/eu-instance-rollout-for-ix-hello.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.