IX Hello Reporting Platform Technical Documentation & Knowledge Base

Introduction

This document provides a comprehensive technical reference for the IX Hello Reporting Platform (IXHR), a Concentrix enterprise reporting solution. It covers the Basic Reporting Suite (included free with every IX Hello deployment), the Data feed Service for self-serve data extraction, and the platform’s navigation, filtering, and search capabilities.

The documentation is structured to be ingested by a knowledge base bot, enabling automated responses to questions about the platform’s features, data interpretation, and operational workflows. Each section includes annotated screenshots, metric definitions, and explanations of business relevance.

Important: The Basic Reporting Suite (Sections 2–5) is included at no additional cost with any IX Hello product purchase. The Premium Dashboard and advanced Tableau-embedded analytics are covered separately.