# Conversation Search & Filter System The Search button opens a comprehensive search modal with multiple filtering mechanisms for locating specific conversations.

### 1. Contacts HeatMap A visual calendar-based date selector showing conversation volume density. Each square = one day, color-coded from light (fewer) to dark green (more). Click two squares to set a date range, which auto-populates the Start/End Date fields.

*Figure 2 — Contacts HeatMap with monthly calendar view*

### 2. Environment Filters Four dropdown filters on the right-side scope searches to specific environments:


Filter	Description
Stage	Deployment environment (PROD, UAT, DEV, QA).
Env Name	Specific named environment within a stage.
Location	Geographic/infrastructure location (e.g., us-west-2).
Service Name	Assistant name filter. Service Name = Assistant Name.

### 3. Contact Filter — Three Search Modes ### 3.1 Basic Mode Six field-level filters: Contact ID, Service Disposition, User Endpoint (ANI), System Endpoint (DNIS), Transfer Reason, and Disconnect Reason.

*Figure 3 — Basic contact filter fields*

### 3.2 Query Mode Advanced query builder with field-operator-value conditions (e.g., ContactId == \[value]). Add Filter and Add Logic buttons enable complex multi-condition searches with AND/OR logic.

*Figure 4 — Query mode: conditional search builder*

### 3.3 Contact ID List Mode Bulk search by pasting multiple conversation UUIDs (one per line). Supports drag-and-drop text file import.

*Figure 5 — Contact ID List mode with bulk UUID entry*

*Figure 5 — Filtered results after search execution*

### 4. Basic Reporting Tier Summary The Basic Reporting Suite is included free with every IX Hello deployment and provides six core metrics:


#	Metric	Dashboard Location
1	Assistant Counts	Section 3.2 — Treemap
2	Containment Rate, Transfer Rate by Date	Section 3.3 — Bar Chart
3	Conversations Count by Date per Disposition	Section 3.5 — Bar Chart
4	Conversations Count by Date and Channel	Section 3.4 — Line Chart
5	Avg Conversation Duration by Date, Channel	Sections 3.7 & 3.8 — Line Charts
6	Conversations Count by Assistant	Section 3.2 — Treemap KPIs

**The Premium Reporting Tier** adds 41 additional metrics including duration analysis, peak hour analysis, goal metrics, interaction-level metrics, intent analytics, and team/user dimension support via embedded Tableau workbooks. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ixhello.com/ix-hello-reporting/basic-reporting/conversation-search-and-filter-system.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.