Portal Navigation & Structure

1. Top Navigation Bar

The IX Hello Reporting Portal opens with a persistent top navigation bar providing platform branding, dashboard tabs, and a product selector.

Figure 1 — Top Navigation Bar: ixHello branding, dashboard tabs, and product selector

1.1 iX Hello Branding

The leftmost element displays the ixHello™ logo, confirming the user is within the Concentrix IX Hello product suite.

1.2. Dashboard Tabs

Two primary tabs: Basic Dashboard (aggregated analytics) and Conversation (transcript-level investigation).

Tab	Description
Basic Dashboard	High-level overview of key metrics: conversation volume, containment rates, assistant activity, and duration analytics. Default landing view for executive-level insights.
Conversation	Conversation Viewer for browsing individual transcripts with search, pagination, and full message-level inspection.

1.3. Product Selector

Dropdown (e.g., iX Hello - Customer v2) that scopes all dashboards to a specific product:

Product	Description
iX Hello - Customer v2	Next-Generation voice platform with Kinesis/S3 streaming into Redshift.
iX Hello - Customer v1	Customer-facing conversational AI (iXHC). Chat-based interactions and service assistants.
iX Hello - Employee	Employee-facing conversational AI (iXHE). Internal assistants with typically higher volumes.

Technical Note: All data is transformed into Common Data Schema (CDS) format before Redshift ingestion, enabling identical dashboard structure across products.

2. Hamburger Menu — Portal-Wide Navigation

In the upper-right corner of the portal, a hamburger menu icon (≡) provides access to additional portal sections beyond the Basic Dashboard and Conversation Viewer.

Figure 2 — Hamburger menu: portal-wide navigation options

The hamburger menu exposes four navigation options:

Option	Description
Premium Dashboard	Navigates to the Premium Reporting tier with advanced Tableau-embedded dashboards offering 47 metrics, custom date ranges, pivot tables, and detailed analytics across containment, conversations, transfers, interactions, and minutes of usage.
Datafeed	Opens the Datafeed Service for self-serve data extraction. Allows users to create, schedule, and download structured data exports from the reporting warehouse (covered in Section 7 of this document).
About	Displays version information and product details for the current portal build.
Log Out	Ends the current user session and returns to the login screen.