> For the complete documentation index, see [llms.txt](https://docs.ixhello.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ixhello.com/ix-hello-reporting/premium-reporting.md).

# Premium Reporting

- [Introduction & Platform Overview](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/introduction-and-platform-overview.md)
- [Portal Header & Product Selector](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/portal-header-and-product-selector.md)
- [Hamburger Menu — User Settings & Navigation](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/hamburger-menu-user-settings-and-navigation.md)
- [Dashboard Navigation Tabs](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/dashboard-navigation-tabs.md)
- [Tableau Embedded Toolbar](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/tableau-embedded-toolbar.md)
- [Status Dashboard — Real-Time Overview (Last 30 Minutes)](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/status-dashboard-real-time-overview-last-30-minutes.md)
- [Containment Tab — Overview & Sub-Views](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/containment-tab-overview-and-sub-views.md)
- [Containment Dashboard — Rates & Conversation Breakdown](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/containment-tab-overview-and-sub-views/containment-dashboard-rates-and-conversation-breakdown.md)
- [Containment & Transfer Rates (Dedicated Sub-View)](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/containment-tab-overview-and-sub-views/containment-and-transfer-rates-dedicated-sub-view.md)
- [Total Conversations with Contained & Transferred (Dedicated Sub-View)](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view.md)
- [Conversations by Date](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-date.md)
- [Transfers by Date](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/transfers-by-date.md)
- [Conversations and Transfers List](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-and-transfers-list.md)
- [Conversation Details Page](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversation-details-page.md)
- [Containment Rate Comparisons](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/containment-rate-comparisons.md)
- [Conversations Dashboard — Core Analytics](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-dashboard-core-analytics.md)
- [Conversations by Disposition — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-disposition-dedicated-sub-view.md)
- [Conversations by Date and Channel — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-date-and-channel-dedicated-sub-view.md)
- [Conversations by Date — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-date-dedicated-sub-view.md)
- [Conversations by Date — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-date-dedicated-sub-view-1.md)
- [Average Handle Time (secs) by Date — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/average-handle-time-secs-by-date-dedicated-sub-view.md)
- [Service-Disposition Workbook — Assistant Dispositions Dashboard](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/service-disposition-workbook-assistant-dispositions-dashboard.md)
- [Conversations by Assistant Disposition — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-assistant-disposition-dedicated-sub-view.md)
- [Conversation by Date per Assistant Disposition — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversation-by-date-per-assistant-disposition-dedicated-sub-view.md)
- [Conversations List — Tabular Performance Summary](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-list-tabular-performance-summary.md)
- [Frequent-Contacts Workbook — Repeat User Analysis](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/frequent-contacts-workbook-repeat-user-analysis.md)
- [Locations-Disposition-Duration Workbook — Geographic & Duration Analytics](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/locations-disposition-duration-workbook-geographic-and-duration-analytics.md)
- [Conversation-Statistics Workbook — Advanced Statistical Analytics](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversation-statistics-workbook-advanced-statistical-analytics.md)


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