Containment Tab — Overview & Sub-Views

The Containment tab is the primary dashboard for analyzing how effectively the AI platform handles conversations without transferring them to live agents. Containment is one of the most important performance indicators in any AI-powered service platform, as it directly correlates with cost savings, operational efficiency, and AI assistant quality.

When the user clicks the Containment tab, a secondary horizontal tab bar appears with nine sub-views, providing a progressive drill-down from summary dashboards to granular record-level detail:

Figure 1: Containment Tab — Sub-View Navigation

#	Sub-View	Description
1	Dashboard	Default landing view combining containment rates and conversation breakdown into a single summary.
2	Containment and Transfer Rates	Dedicated time-series chart showing daily containment and transfer rate trends with full filter controls.
3	Total Conversations with Cont…	Stacked bar chart showing daily breakdown of Contained, Successfully Transferred, and Unsuccessfully Transferred conversations.
4	Conversations by Date	Daily conversation volume trend with day-of-week color coding for pattern recognition.
5	Transfers by Date	Daily transfer volume trend line.
6	Conversations and Transfers List	Tabular pivot view with per-assistant, per-day containment and transfer metrics.
7	Conversation Details Page	Record-level drill-down showing full details of individual conversation records.
8	Transfer Details Page	Record-level drill-down showing full details of individual transfer records.
9	Containment Rate Comparison…	Period-over-period comparison of containment rates with delta analysis.

This structure follows a progressive disclosure pattern: users begin with high-level summary dashboards and can drill down to individual records as needed. This supports both executive-level overview and operational root-cause analysis workflows.