Dashboard Navigation Tabs

Directly below the portal header, a horizontal tab bar provides access to the six primary dashboard categories. These tabs are the main navigation mechanism for Premium Reporting and are available regardless of which product is selected.

Figure 1: Primary Dashboard Navigation Tabs

Tab	Purpose
Containment	Analyzes containment and transfer rates — the percentage of conversations that remain within the AI platform versus those transferred to a live agent or another destination. This is a key performance indicator for AI effectiveness.
Conversations	Provides comprehensive conversation analytics including volume trends by date and channel, disposition breakdowns, duration analysis, and frequency statistics.
Transfers	Breaks down transferred conversations by type (e.g., warm transfer, cold transfer), destination, and date. Helps identify patterns in transfer behavior and optimization opportunities.
Interactions	Tracks interaction-level metrics within conversations, including success and failure rates by node and disposition. Available for Customer platform only.
Minutes of Usage	Reports on conversation duration for revenue tracking and operational usage monitoring. Shows raw and normalized duration by assistant, organization, and date.
Status	Real-time operational command center showing the last 30 minutes of activity across key metrics including conversation volume, containment, throughput, duration, and transfers.

Additional navigation elements appear to the left of the tabs: a Refresh button to reload the current view and a Home button to return to the default landing page.