> For the complete documentation index, see [llms.txt](https://docs.ixhello.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/dashboard-navigation-tabs.md). # Dashboard Navigation Tabs Directly below the portal header, a horizontal tab bar provides access to the six primary dashboard categories. These tabs are the main navigation mechanism for Premium Reporting and are available regardless of which product is selected.

*Figure 1: Primary Dashboard Navigation Tabs*


Tab	Purpose
Containment	Analyzes containment and transfer rates — the percentage of conversations that remain within the AI platform versus those transferred to a live agent or another destination. This is a key performance indicator for AI effectiveness.
Conversations	Provides comprehensive conversation analytics including volume trends by date and channel, disposition breakdowns, duration analysis, and frequency statistics.
Transfers	Breaks down transferred conversations by type (e.g., warm transfer, cold transfer), destination, and date. Helps identify patterns in transfer behavior and optimization opportunities.
Interactions	Tracks interaction-level metrics within conversations, including success and failure rates by node and disposition. Available for Customer platform only.
Minutes of Usage	Reports on conversation duration for revenue tracking and operational usage monitoring. Shows raw and normalized duration by assistant, organization, and date.
Status	Real-time operational command center showing the last 30 minutes of activity across key metrics including conversation volume, containment, throughput, duration, and transfers.

Additional navigation elements appear to the left of the tabs: a Refresh button to reload the current view and a Home button to return to the default landing page. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.ixhello.com/ix-hello-reporting/premium-reporting/dashboard-navigation-tabs.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.