Introduction & Platform Overview

This document provides comprehensive technical documentation for the IX Hello Reporting Platform’s Premium Reporting module. It is designed to serve as a detailed knowledge base reference, suitable for ingestion by AI-powered knowledge bots and as a training resource for new users, support teams, and stakeholders.

The IX Hello platform is an AI-powered services platform supporting both text-based and voice-based interactions. It serves three distinct products:

IX Hello Employee (ixHE): Internal employee-facing AI assistant platform for enterprise organizations.

IX Hello Customer v1 (ixHC): Customer-facing AI assistant platform for external customer interactions and support.

IX Hello Customer v2: Next-Generation voice AI platform for advanced conversational voice interactions.

Premium Reporting provides advanced analytics, visualizations, and operational dashboards across all three products. It is powered by Tableau embedded dashboards connected to an Amazon Redshift data warehouse, with row-level security ensuring organization-scoped data isolation. The reporting layer supports up to 6 months of historical data and provides both real-time operational views and historical analytical dashboards.