Containment Rate Comparisons

The Containment Rate Comparisons view is the most analytically advanced sub-view in the Containment tab. It enables direct period-over-period comparison of containment rates, quantifying the exact impact of changes between a current period and a baseline period.

Figure 1: Containment Rate Comparisons — Summary View

Figure 2: Containment Rate Comparisons — Expanded Filter Panel

1. Period Configuration

The view divides the analysis into two time periods displayed side by side:

Current Period: The active reporting period being analyzed (e.g., 3/12/2026 8:00:00 AM to 4/7/2026 12:00:00 AM).

Previous Period (Baseline): The comparison baseline period (e.g., 02/07/2026 12:00:00 AM to 03/07/2026 12:00:00 AM).

Users can configure both periods independently using the expanded filter panel, which includes: Date Selection Type, Start Date, End Date, Baseline Start Date, and Baseline End Date.

2. KPI Metrics

Metric	Description
Current Period Containment Rate	The containment rate for the current period (e.g., 100.00%).
Previous Period Containment Rate	The containment rate for the baseline period. Displayed in orange for visual distinction.
Total Containment Rate Delta	The overall difference between current and previous period containment rates.
Max Containment Rate Delta	The maximum daily difference observed between the two periods.
Min Containment Rate Delta	The minimum daily difference observed (e.g., 0.00% with a red down arrow indicator).

3. Comparison Chart

Below the KPI section, a “Current vs Previous” dual-line time-series chart overlays both periods on the same X-axis (Day of Conversation Date Comparison), enabling visual identification of where containment performance improved or degraded.

4. Extended Filter Panel

This view features the most comprehensive filter panel in the Containment tab, adding Baseline Start Date, Baseline End Date, and Environment Name to the standard filter set. This enables highly targeted comparisons, such as comparing containment rates for a specific assistant in production between two deployment windows.

5. Business Value

The Containment Rate Comparisons view is the only view that enables direct period-over-period comparison — a capability critical for measuring the impact of bot updates, configuration changes, new assistant deployments, or seasonal effects. The delta metrics (Total, Max, Min) quantify the exact magnitude of change, while the comparison chart reveals whether the change was consistent across the period or concentrated on specific days.

This view is particularly valuable during post-deployment reviews: after releasing a new version of an AI assistant, teams can set the baseline to the pre-deployment period and the current period to post-deployment to measure whether containment improved, remained stable, or degraded.