Conversations and Transfers List

The Conversations and Transfers List provides a tabular pivot view that breaks down containment and transfer metrics by individual assistant and by day. This is the most detailed tabular view in the Containment tab before drilling into individual records.

Figure 1: Conversations and Transfers List — Per-Assistant Tabular Breakdown

1. Table Structure

Column	Description
Assistant	The name of the AI assistant (e.g., “2ème contact_PROD”, “Executive Summary_PROD”, “Mercedez Benz: Complete Correction Assistant_PRO…”).
Day of Conversation Date	The specific date of the conversations.
Handled	The total number of conversations handled by this assistant on this date.
Handled %	The percentage of total conversations that were handled (typically 100% when no errors).
Successful Transfers	Number of conversations successfully transferred to another destination.
Unsuccessful Transfers	Number of conversations where a transfer was attempted but failed.
Total Transfers	Sum of successful and unsuccessful transfers.
Transfers %	Transfer rate as a percentage of total conversations.
Conversations	Total conversation count for this assistant on this date.
Conversations %	This assistant’s share of all conversations on this date as a percentage of the total.

Each assistant section includes daily breakdown rows and a bold “Total” subtotal row summarizing the assistant’s performance across the entire date range.

2. Business Value

This view enables assistant-level performance benchmarking. Teams can identify which assistants handle the most volume, which have the highest transfer rates, and compare daily performance patterns across different bots. It is particularly valuable for organizations running multiple assistants, as it reveals whether specific bots are underperforming relative to others.

The Conversations % column shows each assistant’s share of total traffic, helping teams understand the distribution of work across their AI assistant portfolio.