# Amazon Chime and Lex Bot Integration

### Objective <a href="#heading-h.1fob9te" id="heading-h.1fob9te"></a>

This document aims at guiding users to integrate the published Lex Bot with Amazon Chime.

### Prerequisite

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application.

ixHello allows organizations to design and customize their own chat bots and voice assistants for their business purposes that range from monitoring, regulating services to customer service/ support and many more. These assistants can also be integrated with Amazon Chime. For that, user needs to have followed following prerequisites:

1. Create Custom App in VoiceWorx
2. Publish Custom App to Amazon Lex as Lex Bot

### Steps <a href="#heading-h.3znysh7" id="heading-h.3znysh7"></a>

1. Go to the published Custom App and click on the Publish tab
2. Here, click on the action icon of the Lex publish profile.
3. And click on **Chime Settings**\
   ![](/files/cJXyzrNogiEbDtG5lI5c)
4. You will be greeted with the Chime configuration dialog. To integrate the skill with Amazon Chime, the skill must be first published to Lex. Here, click Next.\
   ![](/files/KHprpubcpUuPoTttWVQ7)
5. We have two options to continue with Chime. We can either provision a new phone number or use an existing unassigned one.\
   Let’s select Provision with new phone number and click on Next.\
   ![](/files/JMKWdSZY4QhLj3HQr6c1)\
   The configuration may take some time.
6. After the completion, the skill will be assigned a chime phone number and can now be used to interact with the skill.\
   ![](/files/auE2qBfObgvEp3PJ59S4)<br>

**Congrats, you have successfully integrated the Amazon Chime with Lex Bot.**


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