UI/UX Refresh (Aligned with iX Suite Design)

Overview

As part of our ongoing platform evolution, iX Hello Customer is progressively aligning its user interface and experience with the broader iX Suite design system. This ensures a more consistent, intuitive, and unified experience across all sub platforms, including:

• Employee (v1 & v2)

• Customer (v1 & v2)

• Knowledge (upcoming)

• Reporting (expected alignment)

These enhancements are being rolled out incrementally, with each release introducing targeted improvements.

1. Unified Login Experience

The login page has been redesigned to match the Employee and V2 platform experience, providing:

• A consistent visual layout across platforms

• Improved usability and accessibility

• A cohesive brand experience aligned with iX Suite standards

iX Hello Employee

iX Hello Customer v2

2. Introduction of the “Wafer Grid” Navigation

A new wafer grid icon has been introduced to enable cross platform navigation.

Key capabilities:

• Acts as a central launcher for iX Hello products

• Provides quick access to:

  • Employee

  • Customer V2

  • Knowledge

  • Reporting

  • (Coming soon) iX Demo

• Enables seamless switching between platforms without:

  • Closing the browser

  • Manually navigating to different URLs

3. Unified Access

The wafer grid is part of a broader move toward unified login and navigation across the iX Suite.

• Users can easily jump between platforms from a single entry point

• Currently, users may still be prompted to reauthenticate when switching platforms

• Future updates will further streamline authentication for a truly seamless experience

More information on Unified Navigations refer to this

The iX Hello Customer UI refresh marks a significant step toward a unified iX Suite experience. By standardizing design and simplifying navigation, we are enabling users to move more efficiently across platforms while maintaining a consistent and cohesive interface.