> For the complete documentation index, see [llms.txt](https://docs.ixhello.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ixhello.com/ixhc/general/unified-ix-navigation/ui-ux-refresh-aligned-with-ix-suite-design.md).

# UI/UX Refresh (Aligned with iX Suite Design)

#### **Overview**

As part of our ongoing platform evolution, iX Hello Customer is progressively aligning its user interface and experience with the broader iX Suite design system. This ensures a more consistent, intuitive, and unified experience across all sub platforms, including:

* Employee (v1 & v2)
* Customer (v1 & v2)
* Knowledge (upcoming)
* Reporting (expected alignment)

These enhancements are being rolled out incrementally, with each release introducing targeted improvements.

**1. Unified Login Experience**

The login page has been redesigned to match the Employee and V2 platform experience, providing:

* A consistent visual layout across platforms
* Improved usability and accessibility
* A cohesive brand experience aligned with iX Suite standards

<figure><img src="/files/g58Ig7S2M5S0bEGli8H1" alt=""><figcaption><p>iX Hello Employee</p></figcaption></figure>

<figure><img src="/files/CErr6WCZwH3S6kIvJvYc" alt=""><figcaption><p>iX Hello Customer v2</p></figcaption></figure>

**2. Introduction of the “Wafer Grid” Navigation**

A new wafer grid icon has been introduced to enable cross platform navigation.

**Key capabilities:**

* Acts as a central launcher for iX Hello products
* Provides quick access to:
  * Employee
  * Customer V2
  * Knowledge
  * Reporting
  * (Coming soon) iX Demo
* Enables seamless switching between platforms without:
  * Closing the browser
  * Manually navigating to different URLs

<figure><img src="/files/mEyXzhc73IjqASQ3nAJw" alt="" width="366"><figcaption></figcaption></figure>

**3. Unified Access**

The wafer grid is part of a broader move toward unified login and navigation across the iX Suite.

* Users can easily jump between platforms from a single entry point
* Currently, users may still be prompted to reauthenticate when switching platforms
* Future updates will further streamline authentication for a truly seamless experience

More information on Unified Navigations refer to [this](/ixhc/general/unified-ix-navigation.md)

The iX Hello Customer UI refresh marks a significant step toward a unified iX Suite experience. By standardizing design and simplifying navigation, we are enabling users to move more efficiently across platforms while maintaining a consistent and cohesive interface.


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