Noise Cancellation for Real-Time Voice Channel

Overview:

Integrate Third party noise cancellation technology into iX Hello Customer’s real-time voice channel to enhance voice quality and user experience. This integration ensures clear, uninterrupted voice communication between users and AI voicebots by filtering out background noise automatically.

Feature Description:

iX Hello Customer Voice Channel: Noise Suppression Integration

• The iX Hello Customer voice channel will integrate third-party tools via SDKs/APIs to enable AI-powered noise suppression for live voice interactions.

• Audio streams will be processed in real time, removing unwanted ambient sounds such as:

  • Background chatter

  • Keyboard typing

  • Fan noise

  • Other environmental disturbances

• Only clear, natural human speech will be transmitted to participants.

• The noise cancellation feature will operate seamlessly within the existing real-time voice flow, ensuring:

  • No perceptible latency

  • No impact on system performance

• Users will have the ability to configure noise cancellation options at the bot level, based on:

  • Performance requirements

  • Use-case preferences

Why Third-Party Tool in RTC?

Advanced Features for Optimal Audio Processing

• Superior Noise Cancellation: Utilizes neural network processing to effectively eliminate background noise such as traffic, typing, and barking dogs.

• Voice Preservation: Ensures natural speech quality by maintaining clarity without introducing artifacts.

• Real-Time Processing: Engineered for low-latency telephony with 20ms frame optimization.

• VAD-Integration: Incorporates built-in Voice Activity Detection to enhance OpenAI speech recognition accuracy.

• Adaptive Thresholds: Automatically adjusts VAD sensitivity to noise level variations, ensuring consistent performance.

Key Capabilities: Real-Time Audio Processing Features

• Noise Cancellation: Effectively apply noise cancellation to user audio streams for improved clarity.

• SDK/API Integration: Seamlessly integrate third-party tools within the iXHC Real-Time Channel.

• Low-Latency Processing: Maintain natural conversation flow with minimal delay.

• Bot-Level Configuration: Easily configurable settings tailored to individual bots.

• Azure OpenAI Compatibility: Ensure full compatibility with Azure OpenAI's real-time streaming architecture.

• Secure Processing: Conduct secure, on-device or in-stream processing without storing raw audio or sharing with third parties.

How It Works

• Audiorouting: iX Hello routes microphone input through the Third-Party Tool.

• Noise Suppression: Tool's AI filters out non-human sounds, by enabling the Noise Reduction toggle button

• Real-Time Output: Clean audio is transmitted instantly to the other participant.

Key Benefits

• Crystal-Clear Audio: Removes background noise from both ends of the call.

• Seamless Integration: Works within iX Hello without additional complexity.

• Privacy First: Audio processed locally; no data stored or transmitted externally.

• Low Latency: Maintains real-time communication quality