Shared Bot Access Management

Published Bots

We have a new feature called Published Bots, which serves as a centralized dashboard to view all bots available to a user. This includes:

• Bots created by the user

• Bots shared directly with the user

• Bots shared at the organization level

This new experience significantly simplifies bot discovery and interaction.

Published Bots provides a comprehensive overview of each bot, including:

• Custom App Name: Since one app can host multiple bots.

• Published Bot Name

• Phone Number: If assigned.

• GenAI Usage: Indicates if the bot uses GenAI.

• Sharing Status: Specifies if the bot is private, shared, or available organization-wide.

This summary gives users a complete view of all bots accessible to them.

Users can chat directly with any published bot from the Published Bots page. The chat functionality is identical to using the bot within its original application. Note that you can only chat here—no editing or bot management allowed. This feature enables quick interactions with shared or organizational bots.

The menu includes options such as:

• Created by me – bots the user owns

• Shared with me – bots shared by others

• All – a complete list of accessible bots

Based on your choice you can filter the bots available.

Updates to Custom Apps

Previously, users could view all shared apps here, but now it is restricted to Created by me. This is because published/shared bots are now surfaced under the new Published Bots section.

The idea is to clearly separate:

• Editable bots → stay under Custom Apps

  • These are bots the user owns and can fully customize

• Published/shared bots → moved to Published Bots

  • These offer a chat-only interface and cannot be edited

In the future, beyond org-level sharing, we will also support team-level sharing, and these shared bots will continue to appear under Published Bots.