Customer v2 Overview

About iX Hello Customer v2

iX Hello is a conversational AI platform that enables organizations to build, manage, and deploy automated, agentic-based Flows of any complexity. It provides a secure and scalable foundation for a wide range of conversational use cases.

Building a Flow

Deploying a Flow

Rest API integrations

How to Setup a flow

Building, deploying and evaluating a flow is a process of designing and connecting sections of ixHello Customer v2.

Goal	Where to go	Description
Build a flow	Build a flow	Visual canvas for creating flows.
Share information between a flow and third-party services via REST API	Rest API integrations	Setup and manage REST API connections to third-party services.
See available phone numbers and their assigned flows.	Phone numbers overview	List view of available phone numbers and if there’s a flow assigned.
Configure chat widget appearance	Chat widgets overview	Setup and manage chat widget appearances.
Deploy a flow to a phone number	Deploy a flow - assign phone numbers	Connect the flow to a phone number.
Deploy a chat widget	Deploy a flow - assign chat widgets	Combine the flow with a chat widget and copy the script.
View sessions in real time	Reporting - Live sessions	View all current live sessions and follow the conversation between flow and user.

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