Support

External users of iX Hello Customer v2

Email your request at [e-mail]

• Prefix the subject of the email with iX Hello Customer v2 - GPO.

• Include further request details and attachments in the email.

iX Hello Customer v2- GPO : Access Issue for user

Dear reader,

I have trouble accessing the following page after logging in to the system. Please assist whenever possible. My working hours are from 9AM to 5PM, AU-Time, if additional information is needed.

With kind regards,

Sue Shee

Do not include any Personal Identifiable Information (PII) or Sensitive Personal Information (SPI) in the email, or the attachments.

Internal Concentrix Users

Step 1: Accessing SolvNow

1. Navigate directly to the SolveNow request page.

   1. Login using your Concentrix credentials if prompted by the system.

If the direct URL isn't working, navigate to https://solvnow.com/ and follow these steps

1. In the left menu, go to Information Technology (IT).

   1. Login using your Concentrix credentials if prompted by the system.

2. On the right side of the page, got to SolvNow.

3. On the bottom left side of the page, go to Information Technology

4. Under IT Catalogs, go to Application Product

1. Click Request Now to open a SolvNow ticket.

Step 2: Fill in the SolvNow ticket.

Set the Category Type to iX Hello Customer v2 - GPO during step 3 to ensure the SolvNow ticket reaches the correct department.

1. Select a Service Type

   1. Request for Something - when there's a data request, access request, etc.

   2. Something is not working - when a functionality is not working.

2. Add details in the Request/Issue Description field.

3. Select iX Hello Customer v2 - GPO in the Category Type

4. Select a Request/Issue Type from the dropdown.

5. Select an Urgency level from the dropdown.

6. Add Attachments to further clarify the SolvNow ticket.

If you've selected Something is not working in step 1 the following fields become visible

1. Select the Affected User SSO ID from the dropdown.

2. Provide the available work shift times in Impacted User Shift Timing with Time Zone.

   1. e.g. 9AM to 5PM, AU-Time

3. Add the contact number of the user in Impacted User Contact Number. In case the user needs to be contacted

Do not include any Personal Identifiable Information (PII) or Sensitive Personal Information (SPI) in the SolvNow ticket, or the attachments.

1. Click Submit Request in the top right corner to create the SolvNow ticket. A confirmation page appears, showing the ticket Request ID.