> For the complete documentation index, see [llms.txt](https://docs.ixhello.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ixhello.com/ixhc2/deployments/phone-numbers.md).

# Phone Numbers

The Phone Numbers page provides an overview of every reserved phone number and shows which conversational flow (if any) is currently assigned to it.

## Before You Begin <a href="#before-you-begin" id="before-you-begin"></a>

* Verify that at least one phone number is provisioned for your organization. If none appear [contact your ixHello administrator](/ixhc2/administration/support.md)
* Assigning or unassigning flows is done from the **flow perspective**. See [deploy a flow](/ixhc2/flows/deploy-flow.md) for related steps.

## Accessing the Phone Numbers Page

1. Sign in to **ixHello Customer v2**.
2. In the left navigation menu, go to **Deployments → Phone Numbers**.
3. The **Phone Numbers** page displays a list of all reserved numbers for your organization.&#x20;
   1. The **phone number**&#x20;
   2. The **assigned flow** or **status**

<figure><img src="https://4187494610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFe4cpY1jy0FJ4kgC7wSx%2Fuploads%2FkZiBp4XHgkPen0pjS7cN%2Fphone-numbers.png?alt=media&amp;token=9771f6a8-7835-40d4-90f8-b0dbb8fda181" alt="phone numbers list view"><figcaption></figcaption></figure>

## Understanding the Flow Assignment Column

The **Flow** column indicates whether a phone number is connected to a flow in your organization.&#x20;

<table><thead><tr><th width="146.3333740234375">Value</th><th>Meaning</th><th>Action</th></tr></thead><tbody><tr><td><strong>Flow Name</strong></td><td>Displays the name of the flow currently assigned to this number.</td><td>Unassign a flow from a phone number. <a href="/ixhc2/flows/deploy-flow.md">deploy a flow</a> </td></tr><tr><td><strong>Unassigned</strong></td><td>No flow is currently assigned to this number.</td><td>Assign a flow to a phone number.  <a href="/ixhc2/flows/deploy-flow.md">deploy a flow</a> </td></tr><tr><td><strong>Unknown flow</strong> </td><td>The phone number is linked to a flow that doesn't exist in the current organization.</td><td><a href="/ixhc2/administration/support.md">Contact your ixHello administrator.</a></td></tr></tbody></table>


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