Phone Numbers

The Phone Numbers page provides an overview of every reserved phone number and shows which conversational flow (if any) is currently assigned to it.

Before You Begin

• Verify that at least one phone number is provisioned for your organization. If none appear contact your ixHello administrator

• Assigning or unassigning flows is done from the flow perspective. See deploy a flow for related steps.

Accessing the Phone Numbers Page

1. Sign in to ixHello Customer v2.

2. In the left navigation menu, go to Deployments → Phone Numbers.

3. The Phone Numbers page displays a list of all reserved numbers for your organization.

   1. The phone number

   2. The assigned flow or status

Understanding the Flow Assignment Column

The Flow column indicates whether a phone number is connected to a flow in your organization.

Value	Meaning	Action
Flow Name	Displays the name of the flow currently assigned to this number.	Unassign a flow from a phone number. deploy a flow
Unassigned	No flow is currently assigned to this number.	Assign a flow to a phone number. deploy a flow
Unknown flow	The phone number is linked to a flow that doesn't exist in the current organization.	Contact your ixHello administrator.