# Glossary

### ![regional indicator symbol letter a](https://concentrixgpo.atlassian.net/gateway/api/emoji/e933e8a6-bf7a-401c-b945-d634f752f0e8/1f1e6/path?scale=MDPI) A-D <a href="#ud83c-udde6-a-d" id="ud83c-udde6-a-d"></a>

| **Name**     | **Definition**                                                                                                                                                  |
| ------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Agent (Node) | The agent node is used to configure at least one goal for the agent in the flow to complete.                                                                    |
| Flow         | A conversational structure that consists of Settings and Nodes, which defines how it interacts with users. Flows can be deployed to a voice or webchat channel. |

### ![regional indicator symbol letter e](https://concentrixgpo.atlassian.net/gateway/api/emoji/e933e8a6-bf7a-401c-b945-d634f752f0e8/1f1ea/path?scale=MDPI) E-K <a href="#ud83c-uddea-e-k" id="ud83c-uddea-e-k"></a>

| **Name**   | **Definition**          |
| ---------- | ----------------------- |
| End (Node) | The end of the session. |

### ![regional indicator symbol letter l](https://concentrixgpo.atlassian.net/gateway/api/emoji/e933e8a6-bf7a-401c-b945-d634f752f0e8/1f1f1/path?scale=MDPI) L-O <a href="#ud83c-uddf1-l-o" id="ud83c-uddf1-l-o"></a>

| **Name**     | **Definition**                                                                                                                                                                              |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Nodes (Flow) | Nodes are the building blocks that define the experience of the flow. The *Flow editor* enables users to connect nodes and configure their settings to design the conversational structure. |

### ![regional indicator symbol letter p](https://concentrixgpo.atlassian.net/gateway/api/emoji/e933e8a6-bf7a-401c-b945-d634f752f0e8/1f1f5/path?scale=MDPI) P-S <a href="#ud83c-uddf5-p-s" id="ud83c-uddf5-p-s"></a>

| **Name**        | **Definition**                                                                                                                       |
| --------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| Persona (Flow)  | The configuration of settings that define the personality and character of the agents in the flow, by choosing a language and voice. |
| Say (Node)      | The say node sends a plain text message to the user.                                                                                 |
| Settings (Flow) | The configuration of settings that apply to the Flow as a whole. For example, choose the *Persona* of the flow.                      |
| Start (Node)    | The start of the session.                                                                                                            |

### ![regional indicator symbol letter t](https://concentrixgpo.atlassian.net/gateway/api/emoji/e933e8a6-bf7a-401c-b945-d634f752f0e8/1f1f9/path?scale=MDPI) T-Z <a href="#ud83c-uddf9-t-z" id="ud83c-uddf9-t-z"></a>

| **Name**        | **Definition**                                                                                 |
| --------------- | ---------------------------------------------------------------------------------------------- |
| Transfer (Node) | Transfers the caller to a different flow or human agent, based on the configured phone number. |