For the complete documentation index, see llms.txt. This page is also available as Markdown.
Glossary
A-D
Name
Definition
Agent (Node)
The agent node is used to configure at least one goal for the agent in the flow to complete.
Flow
A conversational structure that consists of Settings and Nodes, which defines how it interacts with users. Flows can be deployed to a voice or webchat channel.
E-K
Name
Definition
End (Node)
The end of the session.
L-O
Name
Definition
Nodes (Flow)
Nodes are the building blocks that define the experience of the flow. The Flow editor enables users to connect nodes and configure their settings to design the conversational structure.
P-S
Name
Definition
Persona (Flow)
The configuration of settings that define the personality and character of the agents in the flow, by choosing a language and voice.
Say (Node)
The say node sends a plain text message to the user.
Settings (Flow)
The configuration of settings that apply to the Flow as a whole. For example, choose the Persona of the flow.
Start (Node)
The start of the session.
T-Z
Name
Definition
Transfer (Node)
Transfers the caller to a different flow or human agent, based on the configured phone number.
