# Unified iX Navigation

#### Overview

Unified iX Navigation is a cohesive and consistent navigation framework designed to work seamlessly across various applications and tools within an enterprise digital platform.

#### Objectives

* Reduce Cognitive Load: Simplify the user experience by providing a uniform navigation structure.
* Enhance Discoverability: Make it easier for users to find what they need across different modules and workspaces.
* Enable Seamless Workflow: Allow effortless transitions between tasks, regardless of the product or module being used.

#### Key Features

* Global Header/Shell: A single, universal header that remains constant across all applications.
* Consistent Navigation Patterns: Utilize the same menus, search functionalities, and favorite settings throughout.
* Unified Mental Model: Establish a common understanding for users across all experiences.

This unified approach is essential for modern experience-led platforms (iX platforms), promoting efficiency and user satisfaction.

#### Unified Product Navigation

We are introducing an improved navigation experience that allows users to seamlessly move between products within the same environment.

When logged into the staging environment of a product (e.g., Customer), you can navigate to the staging environments of other products, such as:

* Employee
* Customer V2
* Reporting
* Demo
* Knowledge

Navigation options are shown only for available products in the current environment. Unavailable products or environments will be disabled or grayed to prevent confusion.

<figure><img src="/files/cb8IlFOuhfob7XIyYGsj" alt=""><figcaption></figcaption></figure>

#### Simplified Navigation Experience

Currently, navigation to other products appears as multiple links in the secondary navigation, which can feel cluttered.

To improve usability:

* We are reducing multiple links into a single click per product
* Clicking a product (for example, Employee) will take you directly to:
  * The correct staging environment
  * The appropriate regional instance, based on your current region
* Admin links are being removed from this navigation to keep the experience focused and cleaner

<figure><img src="/files/YF6Q2ft5f0h778LyAEg7" alt=""><figcaption></figcaption></figure>

#### Unified Environment Consistency Across Products

This update aims to ensure a seamless transition between products without altering environments:

* If you're in Staging, any other product you select will also open in Staging.
* This consistent behavior is guaranteed across all supported regions.

#### **Login Experience: Current vs. Future**

Current Behavior:\
Switching between products often requires logging in again.

Future Improvement:\
A unified login experience will enable seamless access across all products without repeated logins.


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