Unified iX Navigation

Overview

Unified iX Navigation is a cohesive and consistent navigation framework designed to work seamlessly across various applications and tools within an enterprise digital platform.

Objectives

• Reduce Cognitive Load: Simplify the user experience by providing a uniform navigation structure.

• Enhance Discoverability: Make it easier for users to find what they need across different modules and workspaces.

• Enable Seamless Workflow: Allow effortless transitions between tasks, regardless of the product or module being used.

Key Features

• Global Header/Shell: A single, universal header that remains constant across all applications.

• Consistent Navigation Patterns: Utilize the same menus, search functionalities, and favorite settings throughout.

• Unified Mental Model: Establish a common understanding for users across all experiences.

This unified approach is essential for modern experience-led platforms (iX platforms), promoting efficiency and user satisfaction.

Unified Product Navigation

We are introducing an improved navigation experience that allows users to seamlessly move between products within the same environment.

When logged into the staging environment of a product (e.g., Customer), you can navigate to the staging environments of other products, such as:

• Employee

• Customer V2

• Reporting

• Demo

• Knowledge

Navigation options are shown only for available products in the current environment. Unavailable products or environments will be disabled or grayed to prevent confusion.

Simplified Navigation Experience

Currently, navigation to other products appears as multiple links in the secondary navigation, which can feel cluttered.

To improve usability:

• We are reducing multiple links into a single click per product

• Clicking a product (for example, Employee) will take you directly to:

  • The correct staging environment

  • The appropriate regional instance, based on your current region

• Admin links are being removed from this navigation to keep the experience focused and cleaner

Unified Environment Consistency Across Products

This update aims to ensure a seamless transition between products without altering environments:

• If you're in Staging, any other product you select will also open in Staging.

• This consistent behavior is guaranteed across all supported regions.

Login Experience: Current vs. Future

Current Behavior: Switching between products often requires logging in again.

Future Improvement: A unified login experience will enable seamless access across all products without repeated logins.