> For the complete documentation index, see [llms.txt](https://docs.ixhello.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ixhello.com/ixhello/administration/token-requests.md). # Token Requests When users' token balances run low, they can submit an increase request from the chat app. Those requests appear here for admin review. ### Processing Token Requests 1\. Navigate to Token Requests in the sidebar. A count badge indicates pending items. 2\. Review each request: username, email, team, current balance, and requested amount. 3\. Click Approve to grant the token increase — the user's balance updates in real time. Click Reject to deny. 4\. Use Select All followed by bulk Approve or Reject to process many requests at once.
TIP: Approved token balances take effect immediately. Users do not need to log out — their token indicator updates automatically.
### Token Management Best Practices • Monthly Resets: Token balances reset automatically on the monthly cycle. Communicate reset dates to your team. • Default Allocations: Configure sensible defaults for new users so they don't run out on their first day. • Monitor Usage: Use Analytics to track top token consumers and adjust limits or coach efficient prompting. • Bulk Approvals: During high-usage periods, use Select All to process many requests efficiently. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ixhello.com/ixhello/administration/token-requests.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.