Glossary

• Additional Information: Web sites or text that provide information to help the bot answer queries from users.

• AI: Computer systems capable of performing complex tasks such as reasoning, making decisions, or solving problems.

• Assistant: An AI or text/speech recognition-based system that provides a service to a user.

• Assistant Description: The personality or speaking style of a digital assistant. For example: "Julie is a 25 year old native Floridian with a deep understanding of the real estate industry. She is very friendly but has a professional voice."

• Business Description: What the business does and any unique details. For example: "Blue Marlin Realty is a third generation family owned real estate company specializing in vacation rentals in the greater Key Large area."

• Chatbot: An AI-based service that simulates human conversation.

• Digital Human: AI-based system that provides a service to users that would normally be done by a human.

• FAQ: Frequently Asked Questions are the most common requests made by users of the bot. A list of questions and correct responses will help with the quality of the bot.

• FAQ bot: AI-powered chat bot designed to answer common questions about a business or entity.

• Goodbye Message: The message displayed when the chat ends. It should match the persona of your agent.

• Large Language Models: Systems designed to understand and generate human language.

• RAG bot: Retrieval And Generation bots are AI powered chatbots that provide information based on a pre-defined source such as a web page.

• Web Chat: A web page feature that allows a user to ask questions and get responses from a human or AI assistant.

• Welcome Message: What a user of the chatbot will first see. It should help set the persona of your AI agent and be in line with the Agent Description.