# iX Hello Knowledge

## Connecting iX Hello Customer and iX Hello Employee

This guide illustrates the simple steps to integrate iX Hello Customer with iX Hello Employee. It also provides instructions on accessing and interacting with an assistant created in iX Hello Customer through iX Hello Employee.

## Pre-requisites

1. Refer to this document to learn how to [Integrate Kbot with iX Hello Customer](/ixhc/general/k-bot-integration.md)
2. Environments for PROD ix Hello Employee:
   1. Internal North American: [iX Hello](https://www.ixhello.com/login)
   2. External North American: [iX Hello](https://employee.ixhello.com/login)
   3. EU-Environment: [iX Hello](https://eu.employee.ixhello.com/login)
3. To Access the iX Hello Knowledge platform, users account should be setup on the respective iX Hello Knowledge platform.

### How to Access the Assistant

1. After logging into the iX Hello Employee, use the Assistant Library search bar to select an application. This will display a list of available applications categorized by labels.

<figure><img src="/files/fsaNUXzbtiAPwdtJqNoA" alt=""><figcaption></figcaption></figure>

2. Type the application's name into the search bar.
3. Click it to open a new chat window.

<figure><img src="/files/FBT2kAdCwTyLt5DBHFbu" alt=""><figcaption></figcaption></figure>

4. Here is the conversation of the assistant in iX Hello Employee

<figure><img src="/files/hQedp47pPqfEFAtgLueA" alt=""><figcaption></figcaption></figure>

5. The below screenshots will show the chat results from iX Hello Customer and iX Hello Knowledge Assistant :

<div align="left"><figure><img src="/files/XuJMvSsZVycWfc56Bm2b" alt="" width="563"><figcaption></figcaption></figure></div>

<div align="left"><figure><img src="/files/ecs4SHA4EtxTEQojzNq4" alt="" width="563"><figcaption></figcaption></figure></div>

Congratulations! You have successfully completed integrations of  iX Hello products.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ixhello.com/ixhello/integration/ix-hello-knowledge.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.