iX Hello Knowledge

Connecting iX Hello Customer and iX Hello Employee

This guide illustrates the simple steps to integrate iX Hello Customer with iX Hello Employee. It also provides instructions on accessing and interacting with an assistant created in iX Hello Customer through iX Hello Employee.

Pre-requisites

1. Refer to this document to learn how to Integrate Kbot with iX Hello Customer

2. Environments for PROD ix Hello Employee:

   1. Internal North American: iX Hello

   2. External North American: iX Hello

   3. EU-Environment: iX Hello

3. To Access the iX Hello Knowledge platform, users account should be setup on the respective iX Hello Knowledge platform.

How to Access the Assistant

1. After logging into the iX Hello Employee, use the Assistant Library search bar to select an application. This will display a list of available applications categorized by labels.

1. Type the application's name into the search bar.

2. Click it to open a new chat window.

1. Here is the conversation of the assistant in iX Hello Employee

1. The below screenshots will show the chat results from iX Hello Customer and iX Hello Knowledge Assistant :

Congratulations! You have successfully completed integrations of iX Hello products.