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PII Configuration Admin Level

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Overview

The Admin Center in iX Hello Employee-Facing (IXHE) acts as a centralized hub for managing the redaction of Personally Identifiable Information (PII) throughout the platform. This feature ensures consistent data privacy policies and allows administrators to control the handling of sensitive information by employee-facing assistants.

Administrators can now globally toggle PII redaction without altering individual assistant settings. This update transitions PII redaction oversight from a dispersed, assistant-based model to a centralized, admin-controlled system, enhancing governance, consistency, and compliance.

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Key Administrative Benefits

  • Centralized Governance: Administrators can manage PII redaction directly from the Admin Center, ensuring consistent data handling policies.

  • Role‑Based Access Control: Only authorized administrators can access and modify PII redaction settings, keeping these controls invisible to end users and non-privileged roles.

  • Reduced Configuration Risk: Removing Front-end toggles for unauthorized users eliminates the risk of accidental or intentional PII handling misconfiguration.

  • Enterprise‑Ready Compliance: Centralized controls enable organizations to promptly adapt to compliance requirements. compliance requirements, audits, or regulatory changes without redeploying or reconfiguring assistants.

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Security and User Experience Considerations

  • Access Control: Users without permission to manage privacy settings will not see PII redaction toggle buttons in the Front-end UI.

  • Admin Privileges: Only administrators can view or modify PII redaction settings in the Admin Center.

  • Balanced Approach: This ensures robust data protection while providing a streamlined experience for non-admin users.

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UX Behavior

If Personally Identifiable Information (PII) redaction is disabled for a specific assistant, the conversations remain unredacted.

When PII redaction is enabled for an assistant, it will automatically redact sensitive information from the conversation.

To disable PII redaction for an app, click the eye icon, select "Disable" from the PII status dropdown, provide a reason, and click the save button to apply the changes.

Once the changes are saved, a pop-up notification will appear.

To enable PII, click the eye icon. Change the status from "disabled" to "enabled" and click "Save."

You do not need to provide a reason to enable the PII.

Once the changes are saved, a pop-up notification will appear.

This is how the admin view ensures PII redaction is centrally governed, transparently visible, and protected against unauthorized changes, enabling secure and compliant data handling across all assistants.

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