Introducing MyESG Helper: Your Easy Guide to Concentrix’s Sustainability and ESG Commitments

"Resources: Additional tools, knowledge, and best practices to help you get even more value from ixHello."

1. Overview

At Concentrix, our mission to create meaningful experiences extends beyond our clients — it includes our Planet, our communities, and our people. Environmental, Social, and Governance (ESG) factors are at the heart of how we do business, drive innovation, and lead with integrity.

To make ESG information more accessible to everyone, we’ve created a simple yet powerful tool inside ixHello: the MyESG Helper.

Whether you're supporting a client conversation, answering questions internally, or simply expanding your ESG knowledge, MyESG Helper is here to help — at your fingertips, whenever you need it.

1. Why This Initiative Matters

ESG drives client trust and business growth. Today’s clients expect companies to lead responsibly. Being ready with the right answers strengthens confidence in our brand and builds long-term relationships.

ESG impacts Concentrix's financial success. Our ESG performance influences investor confidence, customer decisions, and future opportunities.

Every game-changer plays a role. When you understand and share our ESG commitments, you become an ambassador for a more sustainable, equitable, and prosperous future.

1. How to Access MyESG Helper

Getting started is simple:

• Navigate to CORE > Technology > ixHello.

• Log-in using your SSO credentials.

• You’re ready to find and use MyESG Helper!

1. How to Use MyESG Helper

Using the assistant is easy and intuitive:

• Search for "ESG" inside the ixHello Assistant Library.

• Select "ESG Helper AI Assistant" from the search results.

• Type your question into the chat box.

• Click the submit button (the upward arrow).

• Instantly receive a clear and reliable response.

Example Question You Can Ask: "Does Concentrix have a Sustainability Report?"

1. What MyESG Helper Can Answer

MyESG Helper covers a wide range of topics, including:

• Concentrix's ESG strategies and policies

• Our Net Zero commitment and carbon footprint

• Sustainability achievements and goals (aligned to the UN SDGs)

• Certifications and standards compliance

• Diversity, Equity, Inclusion, and Belonging initiatives

• Human Rights, Cybersecurity, and Ethical Conduct standards

• Community giving programs and volunteer opportunities

1. Quick FAQ-Highlights

🔹 Is there a public Sustainability Report? Yes, available here.

🔹 Does Concentrix report greenhouse gas emissions? Yes — Scope 1, 2, and 3 emissions are tracked and reported annually.

🔹 What is our Net Zero target? Achieve Net Zero carbon emissions by 2050.

🔹 Are our reduction targets validated? Yes — validated by the Science Based Targets initiative (SBTi) and aligned with a 1.5°C scenario.

🔹 How can I contribute to ESG efforts? Join initiatives like One Tree Planted, Ocean Conservancy, or Think Human Fund!

1. Extended Q&A

Q: What is Concentrix’s Five ESG Impact Areas?

• Our Planet

• Our Game-Changers

• Building Trust

• Innovation and Tech

• Our Communities

Q: How does Concentrix ensure diversity and inclusion? Through structured programs, leadership commitments, learning paths, and active celebrations of diverse identities and milestones.

Q: Does Concentrix have ESG policies available? Yes!

• Global ESG Policy
• Environmental Policy
• Supplier Code of Conduct

1. Helpful Resources

• 🔗 Concentrix ESG Main Page
• 🔗 Carbon Challenge Portal
• 🔗 Think Human Fund
• 🔗 Science Based Targets Initiative (SBTi)

1. Be an ESG Champion

By using MyESG Helper, you’re not just answering questions — you’re advancing our commitment to building a better world.

💡 Take action: Explore, learn, and share our ESG story proudly. Together, we make a difference.