> For the complete documentation index, see [llms.txt](https://docs.ixhello.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ixhello.com/ixhello/support/faqs.md).

# FAQs

<details>

<summary>When do citations appear?</summary>

Citations appear when your assistant uses RAG (files, knowledge bases, or enterprise sources). General knowledge answers without retrieval do not show citations.

</details>

<details>

<summary>Why didn’t I get a confidence badge?</summary>

Confidence indicators display for RAG-backed answers. If your question didn’t trigger retrieval, you’ll see a normal AI answer without a badge. Re-ask with a file or explicit source hint.

</details>

<details>

<summary>Can I trust High confidence answers without checking sources?</summary>

High confidence indicates strong evidence; for routine tasks this is often sufficient. For high-stakes use, still click through the sources to verify.

</details>

<details>

<summary>I don’t see Gemini models in my dropdown. What should I do?</summary>

Gemini availability is governed by org policy. Contact your admin to enable specific Gemini models for your team.

</details>

<details>

<summary>How are my feedback comments used?</summary>

They help tune prompts, retrieval configuration, and quality safeguards. Admins can analyze trends and target improvements.

</details>

### Best Practices <a href="#best-practices" id="best-practices"></a>

* Be explicit: Name documents, systems, and sections to improve retrieval quality.
* Verify critical claims: Use citations, especially when confidence is Medium or Low.
* Use the right model: Choose Gemini Pro for complex reasoning; Flash tiers for faster, lower-cost tasks.
* Give actionable feedback: Select a reason and add a short, specific comment.

### Accessibility & Reliability Notes <a href="#accessibility-and-reliability-notes" id="accessibility-and-reliability-notes"></a>

* Citations, source badges, and confidence indicators are designed for readability in light and dark modes.
* When RAG metadata is unavailable (e.g., network issues), chat responses still render normally without indicators or citations.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ixhello.com/ixhello/support/faqs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.