Data sources

For each Knowledge Bot, users can add data sources from which the chatbot will retrieve responses. These sources enable the chatbot to integrate with various sources to provide accurate and real-time information to agents. The supported data sources include:

• Internal Knowledge Repository: The chatbot can retrieve information from the system’s internal repository, where knowledge materials can be uploaded in formats such as Microsoft Word (.docx), Excel (.xlsx), PowerPoint (.pptx), PDF (.pdf) and Text (.txt) files.

  • Batch Upload Constraints

    • You can upload a maximum of 10 documents per batch.

    • All files in a batch must have the same file extension.

• Web Scraping: The chatbot has the ability to scrape data directly from websites, ensuring it can access real-time external information when necessary, expanding the range of data beyond internal sources.

• Major Knowledge Management Systems: Integration with internal and external Confluence and SharePoint instances. These integrations support SSO authentication, allow users to select specific documents or pages for scraping, and provide options for sensitive data masking and scheduled updates to keep information up to date.

On the Knowledge Bot details page, users can view the list of data sources associated with the current knowledge bot and have the option to upload new ones.