# iX Hello ## Welcome to iX Hello - [Welcome to iX Hello](https://docs.ixhello.com/welcome-to-ix-hello.md) - [Welcome to ix Hello (original)](https://docs.ixhello.com/welcome-to-ix-hello-original.md) - [Videos](https://docs.ixhello.com/videos.md) - [EU Instance Rollout for iX Hello](https://docs.ixhello.com/eu-instance-rollout-for-ix-hello.md) - [Glossary](https://docs.ixhello.com/glossary.md) ## iX Hello Customer - [About iX Hello](https://docs.ixhello.com/ixhc/master.md) - [About iX Hello](https://docs.ixhello.com/ixhc/master-1.md) - [Multilanguage Support - iX Hello](https://docs.ixhello.com/ixhc/master-1/multilanguage-support-ix-hello.md) - [About ix Hello - original](https://docs.ixhello.com/ixhc/master-2.md) - [Videos](https://docs.ixhello.com/ixhc/videos.md): The following videos will assist you in learning how to use ix Hello. - [iX Hello: Create Account - original](https://docs.ixhello.com/ixhc/general/ix-hello-create-account-original.md) - [iX Hello: Create Account](https://docs.ixhello.com/ixhc/general/ix-hello-create-account.md) - [Unified iX Navigation](https://docs.ixhello.com/ixhc/general/unified-ix-navigation.md) - [UI/UX Refresh (Aligned with iX Suite Design)](https://docs.ixhello.com/ixhc/general/unified-ix-navigation/ui-ux-refresh-aligned-with-ix-suite-design.md) - [iX Hello: Basic Mode](https://docs.ixhello.com/ixhc/general/ix-hello-basic-mode.md): Assemble and use your first digital intelligent assistant without any code - [Webchat Assistant](https://docs.ixhello.com/ixhc/general/ix-hello-basic-mode/webchat-assistant.md) - [Direct Chat Link](https://docs.ixhello.com/ixhc/general/ix-hello-basic-mode/webchat-assistant/direct-chat-link.md) - [Direct Chat Link](https://docs.ixhello.com/ixhc/general/ix-hello-basic-mode/webchat-assistant/direct-chat-link-1.md) - [Embedded Chat Assistant](https://docs.ixhello.com/ixhc/general/ix-hello-basic-mode/webchat-assistant/embedded-chat-assistant.md) - [Digital Assistant](https://docs.ixhello.com/ixhc/general/ix-hello-basic-mode/digital-assistant.md) - [Digital Avatar](https://docs.ixhello.com/ixhc/general/ix-hello-basic-mode/digital-assistant/digital-avatar.md) - [Kiosk Mode](https://docs.ixhello.com/ixhc/general/ix-hello-basic-mode/digital-assistant/kiosk-mode.md) - [Call/SMS Assistant](https://docs.ixhello.com/ixhc/general/ix-hello-basic-mode/call-sms-assistant.md) - [Administrative Purpose](https://docs.ixhello.com/ixhc/general/ix-hello-basic-mode/administrative-purpose.md) - [WebCrawl](https://docs.ixhello.com/ixhc/general/ix-hello-basic-mode/webcrawl.md) - [iX Hello: Studio Mode](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode.md) - [Prerequisites](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/prerequisites.md): Pre-requisite to complete before you start custom app creation using Studio Mode - [Steps](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps.md) - [App Creation](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/app-creation.md) - [Data Source Configuration](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/data-source-configuration.md) - [AI Content Setup](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/ai-content-setup.md) - [Method Setup](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/method-setup.md) - [Intent Setup](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/intent-setup.md) - [Slot Setup](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/slot-setup.md) - [Utterance Setup](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/utterance-setup.md) - [Input Setup](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/input-setup.md) - [Input Parameter Setup](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/input-parameter-setup.md) - [Publish Setup](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/publish-setup.md) - [Test](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/test.md) - [Enable Call /SMS](https://docs.ixhello.com/ixhc/general/ix-hello-studio-mode/steps/enable-call-sms.md) - [Enterprise Connections](https://docs.ixhello.com/ixhc/general/enterprise-connections.md) - [Generative AI](https://docs.ixhello.com/ixhc/general/enterprise-connections/generative-ai.md) - [Internal Content](https://docs.ixhello.com/ixhc/general/enterprise-connections/internal-content.md) - [Microsoft Office 365](https://docs.ixhello.com/ixhc/general/enterprise-connections/microsoft-office-365.md) - [Office 365 Exchange](https://docs.ixhello.com/ixhc/general/enterprise-connections/microsoft-office-365/office-365-exchange.md) - [Edit Custom Apps](https://docs.ixhello.com/ixhc/general/edit-custom-apps.md) - [Data Sources](https://docs.ixhello.com/ixhc/general/edit-custom-apps/data-sources.md) - [Methods](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods.md) - [Data Source : Generative AI](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai.md) - [Open AI](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/open-ai.md) - [Text Completion](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/open-ai/text-completion.md) - [Generate Images](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/open-ai/generate-images.md) - [Chat Completion](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/open-ai/chat-completion.md) - [Create Embedding](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/open-ai/create-embedding.md) - [OpenAI Assistant](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/open-ai/openai-assistant.md) - [Anthropic](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/anthropic.md) - [Chat Completion](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/anthropic/chat-completion.md) - [Azure Open AI](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/azure-open-ai.md) - [Chat Completion](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/azure-open-ai/chat-completion.md) - [Chat Completion RAG](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/azure-open-ai/chat-completion-rag.md) - [Azure OpenAI Assistant](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/azure-open-ai/azure-openai-assistant.md) - [Pinecone](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/pinecone.md) - [Upsert](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/pinecone/upsert.md) - [Query](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/pinecone/query.md) - [Train from HTML page](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-generative-ai/pinecone/train-from-html-page.md) - [Data Source : Salesforce](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce.md) - [GetAllObjects](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/getallobjects.md) - [GetObjectFields](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/getobjectfields.md) - [GetObjectById](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/getobjectbyid.md) - [GetObjectAllRecords](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/getobjectallrecords.md) - [GetSOQLQueryResult](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/getsoqlqueryresult.md) - [CreateObject](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/createobject.md) - [UpdateObject](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/updateobject.md) - [DeleteObject](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/deleteobject.md) - [Einstein.ExecuteSAQLQuery](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/einstein.executesaqlquery.md) - [Einstein.ExecuteLens](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/einstein.executelens.md) - [Einstein.GetAnalyticsResources](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/einstein.getanalyticsresources.md) - [Einstein.GetDashboards](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/einstein.getdashboards.md) - [Einstein.GetDataSets](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/einstein.getdatasets.md) - [Einstein.GetLenses](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-salesforce/einstein.getlenses.md) - [Data Source : Twilio](https://docs.ixhello.com/ixhc/general/edit-custom-apps/methods/data-source-twilio.md) - [AI-Contents](https://docs.ixhello.com/ixhc/general/ai-contents.md) - [Add AI Content](https://docs.ixhello.com/ixhc/general/ai-contents/add-ai-content.md) - [K-BOT Integration](https://docs.ixhello.com/ixhc/general/k-bot-integration.md) - [Identify RAG Bots as Knowledge Bots](https://docs.ixhello.com/ixhc/general/identify-rag-bots-as-knowledge-bots.md) - [PII-Management](https://docs.ixhello.com/ixhc/general/pii-management.md) - [LLM-Moderation and Safety Layer - Phase 1](https://docs.ixhello.com/ixhc/general/llm-moderation-and-safety-layer-phase-1.md) - [Bot Governance](https://docs.ixhello.com/ixhc/general/bot-governance.md) - [Manage Bot Visibility](https://docs.ixhello.com/ixhc/general/manage-bot-visibility.md) - [Shared Bot Access Management](https://docs.ixhello.com/ixhc/general/shared-bot-access-management.md) - [Controlled Bot Sharing & Team Management](https://docs.ixhello.com/ixhc/general/controlled-bot-sharing-and-team-management.md) - [RAG File Upload](https://docs.ixhello.com/ixhc/general/rag-file-upload.md) - [File Upload in Basic Mode](https://docs.ixhello.com/ixhc/general/rag-file-upload/file-upload-in-basic-mode.md) - [File Upload in Basic Mode](https://docs.ixhello.com/ixhc/general/rag-file-upload/file-upload-in-basic-mode-1.md) - [File Upload in Studio Mode](https://docs.ixhello.com/ixhc/general/rag-file-upload/file-upload-in-studio-mode.md) - [File Upload in Studio Mode](https://docs.ixhello.com/ixhc/general/rag-file-upload/file-upload-in-studio-mode-1.md) - [Quick Start Apps](https://docs.ixhello.com/ixhc/general/rag-file-upload/file-upload-in-studio-mode-1/quick-start-apps.md) - [SharePoint Integration RAG Assistant Blueprint](https://docs.ixhello.com/ixhc/general/rag-file-upload/sharepoint-integration-rag-assistant-blueprint.md) - [SharePoint Integration RAG Assistant using Quick Start App](https://docs.ixhello.com/ixhc/general/rag-file-upload/sharepoint-integration-rag-assistant-using-quick-start-app.md) - [Use cases](https://docs.ixhello.com/ixhc/general/use-cases.md) - [Contact Finder with Salesforce](https://docs.ixhello.com/ixhc/general/use-cases/contact-finder-with-salesforce.md) - [Pre-requisites](https://docs.ixhello.com/ixhc/general/use-cases/contact-finder-with-salesforce/pre-requisites.md) - [An active Salesforce account](https://docs.ixhello.com/ixhc/general/use-cases/contact-finder-with-salesforce/pre-requisites/an-active-salesforce-account.md) - [Lex Developer Account](https://docs.ixhello.com/ixhc/general/use-cases/contact-finder-with-salesforce/pre-requisites/lex-developer-account.md) - [Integrate Salesforce with iX Hello](https://docs.ixhello.com/ixhc/general/use-cases/contact-finder-with-salesforce/pre-requisites/integrate-salesforce-with-ix-hello.md) - [Build Custom App](https://docs.ixhello.com/ixhc/general/use-cases/contact-finder-with-salesforce/build-custom-app.md) - [Contact Finder with REST API](https://docs.ixhello.com/ixhc/general/use-cases/contact-finder-with-rest-api.md) - [Prerequisites](https://docs.ixhello.com/ixhc/general/use-cases/contact-finder-with-rest-api/prerequisites.md) - [Integrate API Service with iX Hello](https://docs.ixhello.com/ixhc/general/use-cases/contact-finder-with-rest-api/prerequisites/integrate-api-service-with-ix-hello.md) - [Lex Developer Account](https://docs.ixhello.com/ixhc/general/use-cases/contact-finder-with-rest-api/prerequisites/lex-developer-account.md) - [Build Custom App](https://docs.ixhello.com/ixhc/general/use-cases/contact-finder-with-rest-api/build-custom-app.md) - [User Management & Roles in an ixHello Organization](https://docs.ixhello.com/ixhc/general/user-management-and-roles-in-a-voiceworx-organization.md) - [Employee Organization Session Attributes](https://docs.ixhello.com/ixhc/general/employee-organization-session-attributes.md) - [ixHello Account : Locked Unlock Process](https://docs.ixhello.com/ixhc/general/ixhello-account-locked-unlock-process.md) - [Step by Step-Bot Creation Guide](https://docs.ixhello.com/ixhc/step-by-step-bot-creation-guide.md) - [Weather Bot](https://docs.ixhello.com/ixhc/step-by-step-bot-creation-guide/weather-bot.md) - [Prerequisites](https://docs.ixhello.com/ixhc/step-by-step-bot-creation-guide/weather-bot/prerequisites.md) - [Bot Creation Guide](https://docs.ixhello.com/ixhc/step-by-step-bot-creation-guide/weather-bot/bot-creation-guide.md) - [FAQ Bot Creation Guide](https://docs.ixhello.com/ixhc/step-by-step-bot-creation-guide/faq-bot-creation-guide.md) - [Salesforce Opportunity Bot Creation Guide](https://docs.ixhello.com/ixhc/step-by-step-bot-creation-guide/salesforce-opportunity-bot-creation-guide.md) - [ix Hello RAG website bot Creation Guide](https://docs.ixhello.com/ixhc/step-by-step-bot-creation-guide/ix-hello-rag-website-bot-creation-guide.md) - [iX Hello RAG Website Bot using Quick Start App](https://docs.ixhello.com/ixhc/step-by-step-bot-creation-guide/ix-hello-rag-website-bot-creation-guide/ix-hello-rag-website-bot-using-quick-start-app.md) - [Hello World Bot Creation Guide](https://docs.ixhello.com/ixhc/step-by-step-bot-creation-guide/hello-world-bot-creation-guide.md) - [Hello World Bot Creation using Quick Start App](https://docs.ixhello.com/ixhc/step-by-step-bot-creation-guide/hello-world-bot-creation-guide/hello-world-bot-creation-using-quick-start-app.md) - [Twilio Auto Phone Number Assignment in App for EU-Countries](https://docs.ixhello.com/ixhc/twilio-auto-phone-number-assignment-in-app-for-eu-countries.md) - [Generative AI Assistant](https://docs.ixhello.com/ixhc/apps/generative-ai-assistant.md) - [Get Started with QA App](https://docs.ixhello.com/ixhc/apps/get-started-with-qa-app.md) - [App Templates](https://docs.ixhello.com/ixhc/apps/app-templates.md) - [Alexa Publishing Auto & Manual](https://docs.ixhello.com/ixhc/apps/alexa-publishing-auto-and-manual.md) - [Q\&A App with publishing to Alexa](https://docs.ixhello.com/ixhc/apps/q-and-a-app-with-publishing-to-alexa.md) - [Alexa Content App with Media in APL Mode](https://docs.ixhello.com/ixhc/apps/alexa-content-app-with-media-audio-video-images-in-apl-mode.md): (Audio, Video, & Images) - [Alexa Content App with Media in Native Mode](https://docs.ixhello.com/ixhc/apps/alexa-content-app-with-media-in-native-mode.md): (Audio, Video, & Images) - [Custom App with Publishing to Alexa Contact Finder](https://docs.ixhello.com/ixhc/apps/custom-skill-with-publishing-to-alex-contact-finder.md) - [Contact Finder App](https://docs.ixhello.com/ixhc/apps/contact-finder-app.md) - [Custom App with Publishing to Lex : Contact Finder](https://docs.ixhello.com/ixhc/apps/custom-app-with-publishing-to-lex-contact-finder.md) - [NLP Custom App](https://docs.ixhello.com/ixhc/apps/nlp-custom-app.md) - [Custom App Series - Step 1 - Building a Custom App](https://docs.ixhello.com/ixhc/apps/custom-skills-series-step-1-building-a-custom-skill.md) - [Custom App Series - Step 2 - Creating a Connection](https://docs.ixhello.com/ixhc/apps/custom-skills-series-step-2-creating-a-connection.md) - [Custom App Series - Step 3 - Publishing to a Channel](https://docs.ixhello.com/ixhc/apps/custom-skills-series-step-3-publishing-to-a-channel.md) - [Lex Auto Publishing Setup](https://docs.ixhello.com/ixhc/apps/lex-publishing-auto-manual.md) - [Amazon Connect and Lex Bot Integration](https://docs.ixhello.com/ixhc/apps/amazon-connect-and-lex-bot-integration.md) - [Office 365 SharePoint - Custom App](https://docs.ixhello.com/ixhc/apps/office-365-sharepoint-custom-app.md) - [Copy of Office 365 SharePoint - Custom App](https://docs.ixhello.com/ixhc/apps/office-365-sharepoint-custom-app-1.md) - [Office365 Exchange - Custom App](https://docs.ixhello.com/ixhc/apps/office365-exchange-custom-app.md) - [SalesForce Custom App](https://docs.ixhello.com/ixhc/apps/salesforce-custom-app.md) - [SalesForce-Einstein Custom App](https://docs.ixhello.com/ixhc/apps/salesforce-einstein-custom-app.md) - [SalesForce Managed App](https://docs.ixhello.com/ixhc/apps/salesforce-managed-app.md) - [Secure your ixHello App with Multi-Factor Authentication](https://docs.ixhello.com/ixhc/apps/secure-your-voiceworx-app-with-multi-factor-authentication.md) - [ServiceNow Managed App](https://docs.ixhello.com/ixhc/apps/servicenow-custom-apps.md) - [App Template Export & Import](https://docs.ixhello.com/ixhc/apps/app-export-and-import-q-and-a-app-survey-app.md) - [Survey App](https://docs.ixhello.com/ixhc/apps/survey-app.md) - [Survey App Test on Alexa](https://docs.ixhello.com/ixhc/apps/survey-skill-test-on-alexa.md) - [Survey App Test on Lex](https://docs.ixhello.com/ixhc/apps/survey-skill-test-on-lex.md) - [IntentFeature BeforeAfterMethod](https://docs.ixhello.com/ixhc/apps/intentfeature-beforeaftermethod.md) - [Account Linking Setup](https://docs.ixhello.com/ixhc/apps/account-linking-setup.md) - [iX Hello Supported Periods Date Range](https://docs.ixhello.com/ixhc/apps/ix-hello-supported-periods-date-range.md) - [Q\&A App with publishing to Lex](https://docs.ixhello.com/ixhc/apps/q-and-a-app-with-publishing-to-lex.md) - [App Publish to Google from ix Hello](https://docs.ixhello.com/ixhc/apps/app-publish-to-google-from-ix-hello.md) - [Secure your ixHello App with Multi Factor Authentication](https://docs.ixhello.com/ixhc/apps/secure-your-ixhello-app-with-multi-factor-authentication.md) - [SecretsManager Configuration on EC2](https://docs.ixhello.com/ixhc/apps/secretsmanager-configuration-on-ec2.md) - [Shared App](https://docs.ixhello.com/ixhc/apps/shared-app.md) - [ExecuteJS](https://docs.ixhello.com/ixhc/apps/executejs.md) - [Amazon Web Services](https://docs.ixhello.com/ixhc/connections/amazon.md) - [Amazon Kendra](https://docs.ixhello.com/ixhc/connections/amazon/amazon-kendra.md) - [Amazon Lambda](https://docs.ixhello.com/ixhc/connections/amazon/amazon-lambda.md): Follow the following steps to setup up the Amazon Lambda implementation - [Amazon Lambda: Create Lambda Function](https://docs.ixhello.com/ixhc/connections/amazon/amazon-lambda/amazon-lambda-create-lambda-function.md) - [Amazon Lambda: iX Hello Integration](https://docs.ixhello.com/ixhc/connections/amazon/amazon-lambda/amazon-lambda-create-lambda-function/amazon-lambda-ix-hello-integration.md) - [Amazon Aurora (MySQL)](https://docs.ixhello.com/ixhc/connections/amazon/amazon-aurora-mysql.md) - [DynamoDB](https://docs.ixhello.com/ixhc/connections/amazon/dynamodb.md) - [Amazon EventBridge](https://docs.ixhello.com/ixhc/connections/amazon/amazon-eventbridge.md) - [Amazon Honeycode](https://docs.ixhello.com/ixhc/connections/amazon/amazon-honeycode.md) - [Login with Amazon Setup](https://docs.ixhello.com/ixhc/connections/login-with-amazon-setup.md) - [ServiceNow](https://docs.ixhello.com/ixhc/connections/servicenow.md) - [ServiceNow: Create an account](https://docs.ixhello.com/ixhc/connections/servicenow/servicenow-create-an-account.md) - [ServiceNow: Connect to iXHello](https://docs.ixhello.com/ixhc/connections/servicenow/servicenow-connect-to-ixhello.md) - [ServiceNow : Custom App](https://docs.ixhello.com/ixhc/connections/servicenow/servicenow-custom-app.md) - [SalesForce](https://docs.ixhello.com/ixhc/connections/salesforce.md) - [SalesForce: Create an account](https://docs.ixhello.com/ixhc/connections/salesforce/salesforce-create-an-account.md) - [SalesForce: Connect to iX Hello](https://docs.ixhello.com/ixhc/connections/salesforce/salesforce-connect-to-ixhello.md) - [Microsoft Office365 Integration Guide](https://docs.ixhello.com/ixhc/connections/microsoft-office365-integration-guide.md) - [Orchestration Enhancement: Lex NLP Bot Integration](https://docs.ixhello.com/ixhc/connections/orchestration-enhancement-lex-nlp-bot-integration.md) - [Postgres Integration](https://docs.ixhello.com/ixhc/connections/postgres-integration.md) - [Create a Custom App](https://docs.ixhello.com/ixhc/connections/postgres-integration/create-a-custom-app.md) - [Zendesk Integration](https://docs.ixhello.com/ixhc/connections/zendesk-integration.md) - [Create a Custom App](https://docs.ixhello.com/ixhc/connections/zendesk-integration/create-a-custom-app.md) - [Google OAuth 2.0 Integration](https://docs.ixhello.com/ixhc/connections/google-oauth-2.0-integration.md) - [Create a Custom App](https://docs.ixhello.com/ixhc/connections/google-oauth-2.0-integration/create-a-custom-app.md) - [Copy of Microsoft Office365 Integration Guide](https://docs.ixhello.com/ixhc/connections/copy-of-microsoft-office365-integration-guide.md) - [Microsoft Office365 AAD](https://docs.ixhello.com/ixhc/connections/microsoft-office365-aad.md) - [Copy of Microsoft Office365 AAD](https://docs.ixhello.com/ixhc/connections/copy-of-microsoft-office365-aad.md) - [MS SQL Server](https://docs.ixhello.com/ixhc/connections/ms-sql-server.md): Managed Connection – Microsoft SQL Server - [Twilio](https://docs.ixhello.com/ixhc/connections/twilio.md): Managed Connection: Twilio - [Outbound call-iXHC Realtime voice Twilio configuration steps](https://docs.ixhello.com/ixhc/connections/outbound-call-ixhc-realtime-voice-twilio-configuration-steps.md) - [SignalWire](https://docs.ixhello.com/ixhc/connections/signalwire.md) - [Microsoft Teams](https://docs.ixhello.com/ixhc/connections/microsoft-teams.md) - [Microsoft Teams](https://docs.ixhello.com/ixhc/connections/microsoft-teams/microsoft-teams.md) - [Teams Lex Integration](https://docs.ixhello.com/ixhc/connections/microsoft-teams/teams-lex-integration.md) - [WebChat Using Amazon Lex Connect](https://docs.ixhello.com/ixhc/connections/webchat-using-amazon-lex-connect.md) - [Integrating With Google Assistant](https://docs.ixhello.com/ixhc/connections/integrating-with-google-assistant.md) - [Training Phrase Documentation](https://docs.ixhello.com/ixhc/connections/training-phrase-documentation.md) - [HubSpot](https://docs.ixhello.com/ixhc/connections/hubspot.md) - [Chatbot to Live Agent Transfer Using Genesys](https://docs.ixhello.com/ixhc/connections/chatbot-to-live-agent-transfer-using-genesys.md) - [Genesys Setup](https://docs.ixhello.com/ixhc/connections/chatbot-to-live-agent-transfer-using-genesys/genesys-setup.md) - [iX Hello Setup](https://docs.ixhello.com/ixhc/connections/chatbot-to-live-agent-transfer-using-genesys/ix-hello-setup.md) - [Open AI](https://docs.ixhello.com/ixhc/open-ai.md) - [Amazon SNS](https://docs.ixhello.com/ixhc/amazon-sns.md) - [Mailkit](https://docs.ixhello.com/ixhc/mailkit.md) - [Create App Using App Blueprints](https://docs.ixhello.com/ixhc/blueprints/create-app-using-app-blueprints.md) - [Create App Using App Blueprints (with Video)](https://docs.ixhello.com/ixhc/blueprints/create-app-using-app-blueprints-with-video.md) - [Alexa Skill using Blueprints](https://docs.ixhello.com/ixhc/blueprints/alexa-skill-using-blueprints.md) - [Lex Bot using Appointment Blueprint](https://docs.ixhello.com/ixhc/blueprints/lex-bot-using-appointment-blueprint.md) - [Lex Bot using Appointment Blueprint (with video)](https://docs.ixhello.com/ixhc/blueprints/lex-bot-using-appointment-blueprint-with-video.md) - [Lex Bot using Appointment Blueprint](https://docs.ixhello.com/ixhc/blueprints/lex-bot-using-appointment-blueprint-1.md) - [Video: Snow Day Assistant with Blueprint](https://docs.ixhello.com/ixhc/blueprints/video-snow-day-assistant-with-blueprint.md): This video will show how to use a blueprint to create an assistant that answers questions about school closures. - [Domain App using Internal Data](https://docs.ixhello.com/ixhc/blueprints/domain-skill-template-using-internal-data.md) - [Domain App Using Amazon S3 as Data Source](https://docs.ixhello.com/ixhc/blueprints/domain-skill-template-using-s3-data.md) - [Domain App S3 Data Source Setup](https://docs.ixhello.com/ixhc/blueprints/domain-app-s3-data-source-setup.md) - [Create APL from APL Blueprints](https://docs.ixhello.com/ixhc/blueprints/create-apl-from-apl-blueprints.md) - [Amazon Alexa](https://docs.ixhello.com/ixhc/channels/amazon.md): iX Hello support the creation of assistants and publishing to Amazon Alexa as a custom Skill or connected to an existing Alexa skill. Publishing Alexa skills requires an Amazon developer account. - [Create Amazon Developer Account](https://docs.ixhello.com/ixhc/channels/amazon/create-amazon-developer-account.md) - [Registering Alexa User Account](https://docs.ixhello.com/ixhc/channels/amazon/registering-alexa-user-account.md) - [Alexa Account Linking to iX Hello](https://docs.ixhello.com/ixhc/channels/amazon/alexa-account-linking-to-ixhello.md): The following steps will help you create a security profile on Amazon Developer Account and subsequently connect it to iX Hello. - [Amazon Lex](https://docs.ixhello.com/ixhc/channels/amazon-lex.md): iX Hello support creation of assistants and publishing to Amazon Lex as Bots. Publishing Lex Bots requires an AWS account and permission to create Lex Bots and Lambda functions. - [Amazon Lex Integration](https://docs.ixhello.com/ixhc/channels/amazon-lex-integration.md) - [Amazon Connect and Lex Bot Integration](https://docs.ixhello.com/ixhc/channels/amazon-connect-and-lex-bot-integration.md) - [Amazon Chime and Lex Bot Integration](https://docs.ixhello.com/ixhc/channels/amazon-chime-and-lex-bot-integration.md) - [Zoom](https://docs.ixhello.com/ixhc/channels/zoom.md) - [ixHello Zoom Chatbot User Guide](https://docs.ixhello.com/ixhc/channels/zoom/ixhello-zoom-chatbot-user-guide.md) - [IXHC RTC Twilio Phone Call Set-Up](https://docs.ixhello.com/ixhc/ixhc-rtc-twilio-phone-call-set-up.md) - [Internal Data JSON Methods](https://docs.ixhello.com/ixhc/json-methods/internal-data-json-methods.md) - [ixHello SmartOffice Architecture](https://docs.ixhello.com/ixhc/solutions/ixhello-smartoffice-architecture.md) - [ixHello Smart Contact Center Architecture](https://docs.ixhello.com/ixhc/solutions/ixhello-smart-contact-center-architecture.md) - [ixHello SmartHealth Architecture](https://docs.ixhello.com/ixhc/solutions/ixhello-smarthealth-architecture.md) - [Okta SSO Login Basic Information](https://docs.ixhello.com/ixhc/solutions/okta-sso-login-basic-information.md) - [AWS IAM users](https://docs.ixhello.com/ixhc/aws-iam-users.md) - [Finding AWS Region](https://docs.ixhello.com/ixhc/finding-aws-region.md) - [Glossary](https://docs.ixhello.com/ixhc/glossary.md) - [Customer Glossary](https://docs.ixhello.com/ixhc/customer-glossary.md) - [Noise Cancellation for Real-Time Voice Channel](https://docs.ixhello.com/ixhc/noise-cancellation-for-real-time-voice-channel.md) - [LLM-Moderation and Safety Layer - Phase 2](https://docs.ixhello.com/ixhc/llm-moderation-and-safety-layer-phase-2.md) - [SharePoint Enhancement – Tenancy Set up at user level](https://docs.ixhello.com/ixhc/sharepoint-enhancement-tenancy-set-up-at-user-level.md) - [Multi-Agent Support: Gen AI - Voice Bot](https://docs.ixhello.com/ixhc/multi-agent-support-gen-ai-voice-bot.md) - [Orchestration for Multi-Agent](https://docs.ixhello.com/ixhc/multi-agent-support-gen-ai-voice-bot/orchestration-for-multi-agent.md) - [Architectural changes on RAG file upload feature](https://docs.ixhello.com/ixhc/architectural-changes-on-rag-file-upload-feature.md) ## iX Hello Employee - [About iX Hello](https://docs.ixhello.com/ixhello/general/about-ix-hello.md): Every conversation should start with Hello - [Features](https://docs.ixhello.com/ixhello/general/features.md): The pillars of iX Hello that make everything possible - [Why GenAI?](https://docs.ixhello.com/ixhello/general/why-genai.md): What is GenAI? and, what does it make it different from other AI Technologies? - [Overview](https://docs.ixhello.com/ixhello/getting-started/overview.md): Detailed walkthrough of the platform's key components, features, functionalities, and how to navigate them effectively. - [Overview](https://docs.ixhello.com/ixhello/getting-started/overview-1.md): Detailed walkthrough of the platform's key components, features, functionalities, and how to navigate them effectively. - [Login to iX Hello](https://docs.ixhello.com/ixhello/getting-started/login-to-ix-hello.md): Say Hello to a World of Possibilities in iX Hello - [Assistant Library](https://docs.ixhello.com/ixhello/getting-started/assistant-library.md) - [Language Support in iX Hello: Web UI and Conversations](https://docs.ixhello.com/ixhello/getting-started/language-support-in-ix-hello-web-ui-and-conversations.md) - [Google Gemini Model Support](https://docs.ixhello.com/ixhello/getting-started/google-gemini-model-support.md) - [Conversation with assistants](https://docs.ixhello.com/ixhello/getting-started/conversation-with-assistants.md): How to have an effective conversation with an assistant inside of iX Hello - [Chat History](https://docs.ixhello.com/ixhello/getting-started/chat-history.md): Keep track of all your previous interactions - [Pre-Configured Virtual Assistants](https://docs.ixhello.com/ixhello/getting-started/pre-configured-virtual-assistants.md): Out-of-the-Box Integrations - [SmartHelp](https://docs.ixhello.com/ixhello/getting-started/pre-configured-virtual-assistants/smarthelp.md): Get the help you need regarding iX Hello and assistant building - [SmartData](https://docs.ixhello.com/ixhello/getting-started/pre-configured-virtual-assistants/smartdata.md): Analyse and breakdown data for you - [SmartDev](https://docs.ixhello.com/ixhello/getting-started/pre-configured-virtual-assistants/smartdev.md): Support with Writing and Debugging Coding Tasks - [SmartContent](https://docs.ixhello.com/ixhello/getting-started/pre-configured-virtual-assistants/smartcontent.md): Crafting and Enhancing Content - [SmartPlan](https://docs.ixhello.com/ixhello/getting-started/pre-configured-virtual-assistants/smartplan.md): Efficient planning based on the user-submitted projects - [SmartNotes](https://docs.ixhello.com/ixhello/getting-started/pre-configured-virtual-assistants/smartnotes.md): Get immediate insight of your meetings. - [Videos](https://docs.ixhello.com/ixhello/getting-started/videos.md) - [How to create an assistant](https://docs.ixhello.com/ixhello/assistant-builder/how-to-create-an-assistant.md): First steps on creating your own assitant for you or your organization. - [How to Update an Existing Assistant](https://docs.ixhello.com/ixhello/assistant-builder/how-to-update-an-existing-assistant.md): Updating your assistant its as easy as creating it - [How to Upload Files for Private Assistants](https://docs.ixhello.com/ixhello/assistant-builder/how-to-upload-files-for-private-assistants.md): Aumente las capacidades y el alcance de sus propios asistentes - [Quick Start Examples](https://docs.ixhello.com/ixhello/assistant-builder/quick-start-examples.md) - [Share Assistants](https://docs.ixhello.com/ixhello/assistant-builder/share-assistants.md): Allow your team to use your assistants - [Effective Assistant Instructions](https://docs.ixhello.com/ixhello/assistant-builder/effective-assistant-instructions.md) - [Example of Instructions](https://docs.ixhello.com/ixhello/assistant-builder/effective-assistant-instructions/example-of-instructions.md): Examples of Simple and Concise Prompts for Different Use Cases - [SolvNow Ticket](https://docs.ixhello.com/ixhello/support/solvnow-ticket.md) - [FAQs](https://docs.ixhello.com/ixhello/support/faqs.md) - [Integration between iX Hello products](https://docs.ixhello.com/ixhello/integration/integration-between-ix-hello-products.md) - [iX Hello Knowledge](https://docs.ixhello.com/ixhello/integration/ix-hello-knowledge.md) - [How to Build - Email Template and Checker Assistant](https://docs.ixhello.com/ixhello/how-to-guide/how-to-build-email-template-and-checker-assistant.md) - [How to Build - Proofread Email Assistant](https://docs.ixhello.com/ixhello/how-to-guide/how-to-build-proofread-email-assistant.md) - [Assistant Level PII Redaction Configuration](https://docs.ixhello.com/ixhello/how-to-guide/assistant-level-pii-redaction-configuration.md) - [Token Limit](https://docs.ixhello.com/ixhello/how-to-guide/token-limit.md) - [Resources](https://docs.ixhello.com/ixhello/resources.md) - [Introducing MyESG Helper: Your Easy Guide to Concentrix’s Sustainability and ESG Commitments](https://docs.ixhello.com/ixhello/resources/introducing-myesg-helper-your-easy-guide-to-concentrixs-sustainability-and-esg-commitments.md): "Resources: Additional tools, knowledge, and best practices to help you get even more value from iX Hello." - [Introducing MyESG Helper: Your Easy Guide to Your Company’s Sustainability and ESG Commitments](https://docs.ixhello.com/ixhello/introducing-myesg-helper-your-easy-guide-to-your-companys-sustainability-and-esg-commitments.md) - [Glossary](https://docs.ixhello.com/ixhello/glossary.md) - [PII Configuration Admin Level](https://docs.ixhello.com/ixhello/pii-configuration-admin-level.md) - [Admin Center Overview](https://docs.ixhello.com/ixhello/administration/admin-center-overview.md) - [Navigation & Layout](https://docs.ixhello.com/ixhello/administration/navigation-and-layout.md) - [Teams Management](https://docs.ixhello.com/ixhello/administration/teams-management.md) - [Team Assistants](https://docs.ixhello.com/ixhello/administration/team-assistants.md) - [Team Configurations](https://docs.ixhello.com/ixhello/administration/team-configurations.md) - [Manage Assistants](https://docs.ixhello.com/ixhello/administration/manage-assistants.md) - [Access Control](https://docs.ixhello.com/ixhello/administration/access-control.md) - [Token Requests](https://docs.ixhello.com/ixhello/administration/token-requests.md) - [Organizations](https://docs.ixhello.com/ixhello/administration/organizations.md) ## iX Hello Customer v2 - [Customer v2 Overview](https://docs.ixhello.com/ixhc2/general/customer-v2-overview.md) - [Glossary](https://docs.ixhello.com/ixhc2/general/glossary.md) - [Tutorials](https://docs.ixhello.com/ixhc2/general/tutorials.md) - [Build, validate and test a simple flow](https://docs.ixhello.com/ixhc2/general/tutorials/build-validate-and-test-a-simple-flow.md) - [Configure Open Meteo REST API](https://docs.ixhello.com/ixhc2/general/tutorials/configure-open-meteo-rest-api.md) - [Weather Flow with Open Meteo API](https://docs.ixhello.com/ixhc2/general/tutorials/weather-flow-with-open-meteo-api.md) - [MCP Connection Setup](https://docs.ixhello.com/ixhc2/general/tutorials/mcp-connection-setup.md) - [Configure Retail App - REST API](https://docs.ixhello.com/ixhc2/general/tutorials/configure-retail-app-rest-api.md) - [Customer v2 Retail Bot](https://docs.ixhello.com/ixhc2/general/tutorials/customer-v2-retail-bot.md): This guide walks through building the simplified Urban Style Company Retail Demo from scratch in Customer v2. - [Flows List](https://docs.ixhello.com/ixhc2/flows/flows-list.md) - [Create flow](https://docs.ixhello.com/ixhc2/flows/create-flow.md) - [Deploy flow](https://docs.ixhello.com/ixhc2/flows/deploy-flow.md) - [Flow editor](https://docs.ixhello.com/ixhc2/flows/flow-editor.md) - [Start and End](https://docs.ixhello.com/ixhc2/flows/flow-editor/start-and-end.md) - [Agent](https://docs.ixhello.com/ixhc2/flows/flow-editor/agent.md) - [API-Call](https://docs.ixhello.com/ixhc2/flows/flow-editor/api-call.md) - [Say Node](https://docs.ixhello.com/ixhc2/flows/flow-editor/say-node.md) - [Branch Node](https://docs.ixhello.com/ixhc2/flows/flow-editor/branch-node.md) - [Transfer](https://docs.ixhello.com/ixhc2/flows/flow-editor/transfer.md) - [Menu](https://docs.ixhello.com/ixhc2/flows/flow-editor/menu.md) - [Template Interpolation Agent, Say Node & Menu Node](https://docs.ixhello.com/ixhc2/flows/flow-editor/template-interpolation-agent-say-node-and-menu-node.md) - [Set Variable Node](https://docs.ixhello.com/ixhc2/flows/flow-editor/set-variable-node.md) - [Flow Versioning – Branch-Based History](https://docs.ixhello.com/ixhc2/flows/flow-editor/flow-versioning-branch-based-history.md) - [Secret Store (Secret Manager)](https://docs.ixhello.com/ixhc2/flows/flow-editor/secret-store-secret-manager.md) - [Phone Number Lifecycle Management](https://docs.ixhello.com/ixhc2/flows/flow-editor/phone-number-lifecycle-management.md) - [Unified Persona Controls/ Global Persona Setup](https://docs.ixhello.com/ixhc2/unified-persona-controls-global-persona-setup.md) - [REST API](https://docs.ixhello.com/ixhc2/integrations/rest-api.md) - [MCP](https://docs.ixhello.com/ixhc2/integrations/mcp.md) - [Executing Flow via API (Headless Execution)](https://docs.ixhello.com/ixhc2/integrations/executing-flow-via-api-headless-execution.md) - [Universal Messaging API](https://docs.ixhello.com/ixhc2/integrations/executing-flow-via-api-headless-execution/universal-messaging-api.md) - [Outbound Calling API](https://docs.ixhello.com/ixhc2/integrations/outbound-calling-api.md) - [Outbound Calling API - User Guide](https://docs.ixhello.com/ixhc2/integrations/outbound-calling-api-user-guide.md) - [Unified RAG (Retrieval-Augmented Generation) Integration](https://docs.ixhello.com/ixhc2/integrations/unified-rag-retrieval-augmented-generation-integration.md) - [Expand LLM Catalog](https://docs.ixhello.com/ixhc2/integrations/expand-llm-catalog.md) - [Chat Widgets](https://docs.ixhello.com/ixhc2/deployments/chat-widgets.md) - [Phone Numbers](https://docs.ixhello.com/ixhc2/deployments/phone-numbers.md) - [YFlow: A YAML-Based Conversational Flow Language](https://docs.ixhello.com/ixhc2/technical-specifications/yflow-a-yaml-based-conversational-flow-language.md) - [Design Philosophy](https://docs.ixhello.com/ixhc2/technical-specifications/yflow-a-yaml-based-conversational-flow-language/design-philosophy.md) - [File Structure and Core Syntax](https://docs.ixhello.com/ixhc2/technical-specifications/yflow-a-yaml-based-conversational-flow-language/file-structure-and-core-syntax.md) - [Node Types Reference](https://docs.ixhello.com/ixhc2/technical-specifications/yflow-a-yaml-based-conversational-flow-language/node-types-reference.md) - [Routing Patterns](https://docs.ixhello.com/ixhc2/technical-specifications/yflow-a-yaml-based-conversational-flow-language/routing-patterns.md) - [Reusability](https://docs.ixhello.com/ixhc2/technical-specifications/yflow-a-yaml-based-conversational-flow-language/reusability.md) - [Integrations](https://docs.ixhello.com/ixhc2/technical-specifications/yflow-a-yaml-based-conversational-flow-language/integrations.md) - [Import/Export](https://docs.ixhello.com/ixhc2/technical-specifications/yflow-a-yaml-based-conversational-flow-language/import-export.md) - [Expression Engine](https://docs.ixhello.com/ixhc2/technical-specifications/expression-engine.md) - [Supported JavaScript Syntax](https://docs.ixhello.com/ixhc2/technical-specifications/expression-engine/supported-javascript-syntax.md) - [Expressions Overview](https://docs.ixhello.com/ixhc2/technical-specifications/expression-engine/expressions-overview.md) - [Library Reference](https://docs.ixhello.com/ixhc2/technical-specifications/expression-engine/library-reference.md) - [Security](https://docs.ixhello.com/ixhc2/technical-specifications/expression-engine/security.md) - [Flow Ownership and Organization Sharing](https://docs.ixhello.com/ixhc2/technical-specifications/flow-ownership-and-organization-sharing.md) - [Flow Import / Export](https://docs.ixhello.com/ixhc2/technical-specifications/flow-import-export.md) - [Unified iX Navigation](https://docs.ixhello.com/ixhc2/technical-specifications/unified-ix-navigation.md) - [Flow Versioning – Branch-Based History](https://docs.ixhello.com/ixhc2/technical-specifications/flow-versioning-branch-based-history.md) - [PII Redaction Service](https://docs.ixhello.com/ixhc2/guardrails/pii-redaction-service.md) - [Live sessions](https://docs.ixhello.com/ixhc2/reporting/live-sessions.md) - [Create an Account in Customer v2](https://docs.ixhello.com/ixhc2/administration/create-an-account-in-customer-v2.md) - [Assign Role(s) to an Account](https://docs.ixhello.com/ixhc2/administration/assign-role-s-to-an-account.md) - [Support](https://docs.ixhello.com/ixhc2/administration/support.md) - [Help us improve documentation!](https://docs.ixhello.com/ixhc2/administration/help-us-improve-documentation.md) - [Real-Time Streaming Support](https://docs.ixhello.com/ixhc2/real-time-streaming-support.md) - [Enable/Disable Barge-In](https://docs.ixhello.com/ixhc2/enable-disable-barge-in.md) - [EMEA Deployment](https://docs.ixhello.com/ixhc2/emea/emea-deployment.md) ## iX Hello Reporting - [IX Hello Reporting Platform Technical Documentation & Knowledge Base](https://docs.ixhello.com/ix-hello-reporting/basic-reporting/ix-hello-reporting-platform-technical-documentation-and-knowledge-base.md) - [Portal Navigation & Structure](https://docs.ixhello.com/ix-hello-reporting/basic-reporting/portal-navigation-and-structure.md) - [Basic Dashboard](https://docs.ixhello.com/ix-hello-reporting/basic-reporting/basic-dashboard.md) - [Conversation Viewer](https://docs.ixhello.com/ix-hello-reporting/basic-reporting/conversation-viewer.md) - [Conversation Search & Filter System](https://docs.ixhello.com/ix-hello-reporting/basic-reporting/conversation-search-and-filter-system.md) - [Datafeed Service](https://docs.ixhello.com/ix-hello-reporting/basic-reporting/datafeed-service.md) - [Introduction & Platform Overview](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/introduction-and-platform-overview.md) - [Portal Header & Product Selector](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/portal-header-and-product-selector.md) - [Hamburger Menu — User Settings & Navigation](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/hamburger-menu-user-settings-and-navigation.md) - [Dashboard Navigation Tabs](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/dashboard-navigation-tabs.md) - [Tableau Embedded Toolbar](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/tableau-embedded-toolbar.md) - [Status Dashboard — Real-Time Overview (Last 30 Minutes)](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/status-dashboard-real-time-overview-last-30-minutes.md) - [Containment Tab — Overview & Sub-Views](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/containment-tab-overview-and-sub-views.md) - [Containment Dashboard — Rates & Conversation Breakdown](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/containment-tab-overview-and-sub-views/containment-dashboard-rates-and-conversation-breakdown.md) - [Containment & Transfer Rates (Dedicated Sub-View)](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/containment-tab-overview-and-sub-views/containment-and-transfer-rates-dedicated-sub-view.md) - [Total Conversations with Contained & Transferred (Dedicated Sub-View)](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view.md) - [Conversations by Date](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-date.md) - [Transfers by Date](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/transfers-by-date.md) - [Conversations and Transfers List](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-and-transfers-list.md) - [Conversation Details Page](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversation-details-page.md) - [Containment Rate Comparisons](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/containment-rate-comparisons.md) - [Conversations Dashboard — Core Analytics](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-dashboard-core-analytics.md) - [Conversations by Disposition — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-disposition-dedicated-sub-view.md) - [Conversations by Date and Channel — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-date-and-channel-dedicated-sub-view.md) - [Conversations by Date — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-date-dedicated-sub-view.md) - [Conversations by Date — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-date-dedicated-sub-view-1.md) - [Average Handle Time (secs) by Date — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/average-handle-time-secs-by-date-dedicated-sub-view.md) - [Service-Disposition Workbook — Assistant Dispositions Dashboard](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/service-disposition-workbook-assistant-dispositions-dashboard.md) - [Conversations by Assistant Disposition — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-by-assistant-disposition-dedicated-sub-view.md) - [Conversation by Date per Assistant Disposition — Dedicated Sub-View](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversation-by-date-per-assistant-disposition-dedicated-sub-view.md) - [Conversations List — Tabular Performance Summary](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversations-list-tabular-performance-summary.md) - [Frequent-Contacts Workbook — Repeat User Analysis](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/frequent-contacts-workbook-repeat-user-analysis.md) - [Locations-Disposition-Duration Workbook — Geographic & Duration Analytics](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/locations-disposition-duration-workbook-geographic-and-duration-analytics.md) - [Conversation-Statistics Workbook — Advanced Statistical Analytics](https://docs.ixhello.com/ix-hello-reporting/premium-reporting/total-conversations-with-contained-and-transferred-dedicated-sub-view/conversation-statistics-workbook-advanced-statistical-analytics.md) ## Knowledge Bot - [Knowledge User Guide](https://docs.ixhello.com/knowledge-bot/knowledge-user-guide.md) - [Introduction](https://docs.ixhello.com/knowledge-bot/functional-documentation/introduction.md) - [System Overview](https://docs.ixhello.com/knowledge-bot/functional-documentation/system-overview.md) - [User Roles and Permissions](https://docs.ixhello.com/knowledge-bot/functional-documentation/user-roles-and-permissions.md) - [Interaction Flow](https://docs.ixhello.com/knowledge-bot/functional-documentation/interaction-flow.md) - [Functional Capabilities](https://docs.ixhello.com/knowledge-bot/functional-documentation/functional-capabilities.md) - [Knowledge Bots](https://docs.ixhello.com/knowledge-bot/functional-documentation/functional-capabilities/knowledge-bots.md) - [Data sources](https://docs.ixhello.com/knowledge-bot/functional-documentation/functional-capabilities/data-sources.md) - [Data Sources listing](https://docs.ixhello.com/knowledge-bot/functional-documentation/functional-capabilities/data-sources/data-sources-listing.md) - [Data Ingestion](https://docs.ixhello.com/knowledge-bot/functional-documentation/functional-capabilities/data-sources/data-ingestion.md) - [Chunking Strategies Guide](https://docs.ixhello.com/knowledge-bot/functional-documentation/functional-capabilities/data-sources/chunking-strategies-guide.md) - [Integrations](https://docs.ixhello.com/knowledge-bot/functional-documentation/functional-capabilities/data-sources/integrations.md) - [SharePoint Configuration](https://docs.ixhello.com/knowledge-bot/functional-documentation/functional-capabilities/data-sources/integrations/sharepoint-configuration.md) - [Salesforce Configuration](https://docs.ixhello.com/knowledge-bot/functional-documentation/functional-capabilities/data-sources/integrations/salesforce-configuration.md) - [Confluence Configuration](https://docs.ixhello.com/knowledge-bot/functional-documentation/functional-capabilities/data-sources/integrations/confluence-configuration.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://docs.ixhello.com/welcome-to-ix-hello.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.