Glossary

Account Setup: Holds user profile: name, contact information, password. Multi Factor Authentication is turned on here.
Agent: (1) A human tasked to help a customer inquiry (2) AI bot designed to help the user with any and all tasks, enterprise or otherwise related.
APL: Alexa Presentation Language. Software to used when an App runs on Alexa device.
App: An AI or text/speech recognition-based system that provides a service to a user.
App Blueprints: A pre-built template for an App that contains intents, utterances, methods, etc. Blueprints often only need connection information to be fully functional.
App Template: A reusable framework for a custom App. Templates are JSON files that can be created, shared, modified, and converted into a custom app.
AI: Computer systems capable of performing complex tasks such as reasoning, making decisions, or solving problems.
AI Content: The backend that houses and manages all text training data and RAG-trained content for a specific app/assistant
Assistant: An AI or text/speech recognition-based system that provides a service to a user.
Basic Mode: Simplified bot creation page for employees
Blueprints: See App Blueprints above.
Bot: AI system designed to help the user with any and all tasks, enterprise or otherwise related
Category: A group of assistants.
Channel: The method through which end users experience, interact, or engage with an app or assistant
Chatbot: An AI-based service that simulates human conversation.
Chunk Size: The maximum number of characters that a chunk can contain.
Chunk overlap: The number of characters that should overlap between two adjacent chunks.
Collections: List of Blueprints
Connection Admin: Page to set Log in configurations for external software such as Amazon, Office 365, etc.
Content: All required training and structural data associated with a particular app/assistant is stored, categorized and accessed for use.
Conversations: Records of user interactions with an App
Data Sources: Web sites, data bases, etc. with will hold information to be used by the bot.
Description: Text used to personalize a bot's responses.
Digital Human: A life-like avatar representing an AI assistant
Entity: Entities are specific pieces of information extracted from user input that represent real-world objects, concepts, or values. For example, if a caller in a flight reservation App states "I want to fly to London", the Entity would be "London"
Input: Inputs enable channels (e.g. Alexa or Lex) to pass in Slots (parameters) associated with an Intent that can be pre-processed and mapped to one or more internal method parameters. Inputs can contain multiple Input parameters
Instruction: Language used to describe tasks to an assistant.
Integration: Makes a connection between an ixHello bot and an external data source, cloud service, web page etc. Account passwords or keys are often entered here.
Intent: A user's reasons for interacting with an App. For example, booking a flight, getting weather, etc. Intents should be given a descriptive name, often a verb and a noun, such as “BookFlight".
Knowledgebase: A repository for uploaded documents or images for an assistant to scan or use
Large Language Models: Systems designed to understand and generate human language.
Methods: Instructions on how the bot will treat information retrieved in the search.
MFA: (Multi Factor Authentication) Security measure that requires that the user submit a code from either their phone or email to continue their task. Turned on under Account Setup > Profile.
Public Apps: Shared Apps created by ixHello users.
Publish: Publishing creates the working app.
Q&A: Question and Answer
RAG bot: Retrieval And Generation bots are AI powered chatbots that provide information based on a pre-defined source such as a web page.
Session Attributes: Parameters added to a method to assist in processing.
Slot: Slots are place holders for a required component of an utterance. For instance, if a user's intent is to book a flight, they would need to give a destination. The utterance would be written as "I want to fly to <flight destination>" with <flight destination> standing in for any number of possible destinations.
Slot Type: Slot types are user defined representations of slots of type custom. Slot Types can be assigned to multiple custom slots and they have a collection of Slot Values and Synonyms. Slot types are given a name, such as "Destination" and have related Slot Values like "Chicago" or "Dallas" and can be assigned to custom slots.
Studio Mode: Site to build custom AI bots
Survey: Bot designed to retrieve information from a user. A Survey is AI-led rather than user-led.
Template: See App Template.
Tool: An entity that an assistant uses to help complete a task, such as a calculator.
Training Contents: Web sites, text files, etc. supplied to an App to assist with responses.
Utterance: Utterances are what you expect the user to say to your Custom App. For example: "Book me a flight" or "I need to make an appointment".
Web Chat: A web page feature that allows a user to ask questions and get responses from a human or AI assistant.

PreviousVideos NextRob's Welcome to ix Hello

Last updated 23 hours ago

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Glossary

Account Setup: Holds user profile: name, contact information, password. Multi Factor Authentication is turned on here.
Agent: (1) A human tasked to help a customer inquiry (2) AI bot designed to help the user with any and all tasks, enterprise or otherwise related.
APL: Alexa Presentation Language. Software to used when an App runs on Alexa device.
App: An AI or text/speech recognition-based system that provides a service to a user.
App Blueprints: A pre-built template for an App that contains intents, utterances, methods, etc. Blueprints often only need connection information to be fully functional.
App Template: A reusable framework for a custom App. Templates are JSON files that can be created, shared, modified, and converted into a custom app.
AI: Computer systems capable of performing complex tasks such as reasoning, making decisions, or solving problems.
AI Content: The backend that houses and manages all text training data and RAG-trained content for a specific app/assistant
Assistant: An AI or text/speech recognition-based system that provides a service to a user.
Basic Mode: Simplified bot creation page for employees
Blueprints: See App Blueprints above.
Bot: AI system designed to help the user with any and all tasks, enterprise or otherwise related
Category: A group of assistants.
Channel: The method through which end users experience, interact, or engage with an app or assistant
Chatbot: An AI-based service that simulates human conversation.
Chunk Size: The maximum number of characters that a chunk can contain.
Chunk overlap: The number of characters that should overlap between two adjacent chunks.
Collections: List of Blueprints
Connection Admin: Page to set Log in configurations for external software such as Amazon, Office 365, etc.
Content: All required training and structural data associated with a particular app/assistant is stored, categorized and accessed for use.
Conversations: Records of user interactions with an App
Data Sources: Web sites, data bases, etc. with will hold information to be used by the bot.
Description: Text used to personalize a bot's responses.
Digital Human: A life-like avatar representing an AI assistant
Entity: Entities are specific pieces of information extracted from user input that represent real-world objects, concepts, or values. For example, if a caller in a flight reservation App states "I want to fly to London", the Entity would be "London"
Input: Inputs enable channels (e.g. Alexa or Lex) to pass in Slots (parameters) associated with an Intent that can be pre-processed and mapped to one or more internal method parameters. Inputs can contain multiple Input parameters
Instruction: Language used to describe tasks to an assistant.
Integration: Makes a connection between an ixHello bot and an external data source, cloud service, web page etc. Account passwords or keys are often entered here.
Intent: A user's reasons for interacting with an App. For example, booking a flight, getting weather, etc. Intents should be given a descriptive name, often a verb and a noun, such as “BookFlight".
Knowledgebase: A repository for uploaded documents or images for an assistant to scan or use
Large Language Models: Systems designed to understand and generate human language.
Methods: Instructions on how the bot will treat information retrieved in the search.
MFA: (Multi Factor Authentication) Security measure that requires that the user submit a code from either their phone or email to continue their task. Turned on under Account Setup > Profile.
Public Apps: Shared Apps created by ixHello users.
Publish: Publishing creates the working app.
Q&A: Question and Answer
RAG bot: Retrieval And Generation bots are AI powered chatbots that provide information based on a pre-defined source such as a web page.
Session Attributes: Parameters added to a method to assist in processing.
Slot: Slots are place holders for a required component of an utterance. For instance, if a user's intent is to book a flight, they would need to give a destination. The utterance would be written as "I want to fly to <flight destination>" with <flight destination> standing in for any number of possible destinations.
Slot Type: Slot types are user defined representations of slots of type custom. Slot Types can be assigned to multiple custom slots and they have a collection of Slot Values and Synonyms. Slot types are given a name, such as "Destination" and have related Slot Values like "Chicago" or "Dallas" and can be assigned to custom slots.
Studio Mode: Site to build custom AI bots
Survey: Bot designed to retrieve information from a user. A Survey is AI-led rather than user-led.
Template: See App Template.
Tool: An entity that an assistant uses to help complete a task, such as a calculator.
Training Contents: Web sites, text files, etc. supplied to an App to assist with responses.
Utterance: Utterances are what you expect the user to say to your Custom App. For example: "Book me a flight" or "I need to make an appointment".
Web Chat: A web page feature that allows a user to ask questions and get responses from a human or AI assistant.

PreviousVideos NextRob's Welcome to ix Hello

Last updated 23 hours ago

Was this helpful?