Bot Observability and Governance Overview

Overview

As part of the Security Architecture Review (SAR) recommendations, organizations need to strengthen governance and observability for bots within the Interaction Experience (iX) ecosystem. This ensures that bot creation, deployment, and usage adhere to security, compliance, and operational standards.

Why Observability Matters

• Clear Visibility: Know exactly which bots are being created, where they’re running, and whether they’re accessible to the public.

• Managing Risks: Stop unauthorized or insecure bots before they cause problems like data leaks or compliance breaches.

• Strong Governance: Make sure every bot follows your organization’s policies and security standards throughout its lifecycle.

How to access the Observability Report

This dashboard provides visibility and governance over all bots (or apps) created within the organization. It helps administrators track bot configurations, security posture, and compliance status.

Navigate to Administration-> Org Configuration-> Governance