AWS IAM users

Objective

This guide will help you to create or retrieve your AWS account access keys, secret access key and AWS region. This will also help you to assign permissions to the AWS account.

Pre-requisites

1. An active AWS-Account

You should have an active AWS-Account. If you do not have it, you can create an AWS account at https://portal.aws.amazon.com/billing/signup#/start

Step 1 Sign-in to the AWS Management Console

Sign in to the AWS Management Console at https://console.aws.amazon.com/console/home

Step 2 Creating an IAM User in Your AWS Account

You can create one or more IAM users in your AWS account.

1. Open the IAM console at https://console.aws.amazon.com/iam/ or if you are already logged in, perform a search for IAM

2. In the left navigation pane, choose Users and then choose Create user

1. The Specify user details screen opens. Enter a User name and press Next. This user will not need Console access.

1. On the Set Permissions screen, press Next. No Groups will be needed.

1. On the Review and Create screen, press Create User

1. This user will be used just for programmatic purposes. Also, by selecting just this option, the user cannot login at the AWS management console.

2. Click Next and you should see a permissions screen.

3. Select Attach existing policy directly option as shown below

1. You can select one or more policies from this screen, this will give permissions to the user to access required AWS resources. For example: If you are planning to use this user for Amazon DynamoDB integration with ixHello, then search for DynamoDB in the search box.

2. This will list all the readymade policies for the DynamoDB.

3. Select AmazonDynamoDBFullAccess as shown in below screenshot.

1. Once a policy is selected, click on Next

1. Click Create User. The user will be created and you should see a success screen as shown below.

2. This success screen has the credentials (Access key and Secret access key). Make sure you copy it and save it to safe place as the Secret access key will never be displayed again on AWS management console.

3. There is also an option to Download .csv. We advise users to download the file and keep it safe. The .csv contains the created IAM user information like Username, Access key ID and Secret access key.

   

Congratulations! You have successfully created an IAM user and assigned permissions to access specific AWS service.

List of Policies for various Amazon integrations with the ixHello platform.

Below table shows a list of various Amazon service integrations with ixHello and required policy for the IAM user that you use for the integration.

	Voice Integration Type	IAM User Policy (Step 2 – 8.3)
1	Amazon DynamoDB	AmazonDynamoDBFullAccess
2	Amazon Kendra	AmazonKendraFullAccess
3	Amazon Connect	AmazonConnectFullAccess
4	Amazon EventBridge	AmazonEventBridgeFullAccess
5	Amazon Lex	AmazonLexFullAccess

AWS Region

When you create an integration on ixHello, you may have to provide AWS Region name. If you are unsure which region you are using for the AWS service, you can find the AWS region easily by just 2 simple steps.

1. Make sure you have selected the AWS service for which you want to find the Region.

2. Click the geographical name in the top right corner. A dropdown appears.

1. The region name is the value in the xx-xxxx-# format. In the example above, the needed value will be us-east-2

You will need this name in the ixHello platform.