Glossary

• Account Setup: Holds user profile: name, contact information, password. Multi Factor Authentication is turned on here.

• APL: Alexa Presentation Language. Software to to used when an App runs on an Amazon Alexa device.

• App: An AI or text/speech recognition-based system that provides a service to a user.

• App Blueprints: A pre-built template for an App that contains intents, utterances, methods, etc. Blueprints often only need connection information to be fully functional.

• App Template: A reusable framework for a custom App. Templates are JSON files that can be created, shared, modified, and converted into a custom app.

• AI: Computer systems capable of performing complex tasks such as reasoning, making decisions, or solving problems.

• AI Contents: Resource such as a web page or text to be used by the AI service.

• Assistant: An AI or text/speech recognition-based system that provides a service to a user.

• Basic Mode: Simplified bot creation page for employees

• Blueprints: See App Blueprints above.

• Chatbot: An AI-based service that simulates human conversation.

• Chunk Size: The maximum number of characters that a chunk can contain.

• Chunk overlap: The number of characters that should overlap between two adjacent chunks.

• Collections: List of Blueprints

• Content: Addition resources such as web pages or text to assist with the App search

• Conversations: Records of user interactions with an App

• Data Sources: Web sites, data bases, etc. with will hold information to be used by the bot.

• Entity: Entities are specific pieces of information extracted from user input that represent real-world objects, concepts, or values. For example, if a caller in a flight reservation app states "I want to fly to London", the Entity would be "London"

• Input: Inputs enable channels (e.g. Alexa or Lex) to pass in Slots (parameters) associated with an Intent that can be pre-processed and mapped to one or more internal method parameters. Inputs can contain multiple Input parameters

• Integration: Makes a connection between an ixHello bot and an external data source, cloud service, web page etc. Account passwords or keys are often entered here.

• Intent: A user's reasons for interacting with an App. For example, booking a flight, getting weather, etc. Intents should be given a descriptive name, often a verb and a noun, such as “BookFlight".

• Large Language Models: Systems designed to understand and generate human language.

• Methods: Instructions on how the bot will treat information retrieved in the search.

• MFA: (Multi Factor Authentication) Security measure that requires that the user submit a code from either their phone or email to continue their task. Turned on under Account Setup > Profile.

• Public Apps: Shared Apps created by ixHello users.

• Publish: Publishing creates the working app.

• Q&A: Question and Answer. A chatbot that answers questions from the user.

• RAG bot: Retrieval And Generation bots are AI powered chatbots that provide information based on a pre-defined source such as a web page.

• Session Attributes: Parameters added to a method to assist in processing.

• Slot: Slots are place holders for a required component of an utterance. For instance, if a user's intent is to book a flight, they would need to give a destination. The utterance would be written as "I want to fly to <flight destination>" with <flight destination> standing in for any number of possible destinations.

• Slot Type: Slots types are user defined representations of slots of type custom. Slot Types can be assigned to multiple custom slots and they have a collection of Slot Values and Synonyms. Slot types are given a name, such as "Destination" and have related Slot Values like "Chicago" or "Dallas" and can be assigned to custom slots.

• Studio Mode: Site to build custom AI bots

• Survey: Bot designed to retrieve information from a user. A Survey is AI-led rather than user-led.

• Template: See App Template.

• Training Contents: Web sites, text files, etc. supplied to an App to assist with responses.

• Utterance: Utterances are what you expect the user to say to your Custom App. For Example "Book me a flight" or "I need to make an appointment".

• Web Chat: A web page feature that allows a user to ask questions and get responses from a human or AI assistant.