Method Setup

Our next step would be to set up methods. Methods detail how the app is going to handle user requests.

Depending upon the type of data source, e.g. Gen AI, Twilio, internal content, etc., different operations can be carried out.

For instance, with a Twilio data source, the user might be able to make calls, send SMS, etc., but with a Gen AI data source, the user might be able to get responses to queries in chat.

Such different operations are termed 'Request Types'.

For now, let's construct methods for our 3 different data sources from the previous step.

Method: Generative AI

1. Go to “Methods” tab, select “Generative AI” Data Source and click “Add New Method” as shown below.

1. For “Methods Input” tab, select the Request type and subsequent details as shown below.

1. For “Method Output” tab, use the details as shown below

1. For “Method Result” tab, enter the details as shown below

With this, you've now set up for the Gen AI chat responses.

You might also want to provide more specific information about your business. So, for that purpose let's use the content that you created in the prerequisite session and create a method that reads from that content.

GetBusinessInfo Method

Change the data source to Internal Content in the dropdown and click on Add new Method.

Add following details to create a method.

Tab	Parameter	Value
Method Inputs	Method Name	GetBusinessInfo
	Request Type	GetJSONContents
	Parameters: ContentID	The name of the content that contains your business name
		e.g. DemoContent
Method Output	Result Type	ListOfRecords
	Record Limit	10
Method Result	Record JsonPath	$.[*]
	Valid Result Template	{{Records}}
	Record Template	{{Session.StoreDescription}}
Session Attributes	SessionAttributes	Name : StoreDescription, Value: {{Results.StoreDescription}}
	SessionAttributes	Name : PhoneNumber, Value: {{Results.PhoneNumber}}
	SessionAttributes	PName : Email, Value: {{Results.Email}}

In order to get the value for {{Results.StoreDescription}}, {{Results.PhoneNumber}}, and {{Results.Email}}, you need to define them as Managed Results. You can find the StoreDescription, PhoneNumber, Email etc on the JSON Content file you uploaded in the prerequisite section.

To add Managed Results, once the method is created, click on the Action button and Select 'Manage Results'

Enter the following details. By doing this, you are reading the info from the content file into these variables for use in the method.