Enable Call /SMS

You can make this assistant to respond over phone call/SMS with a small change in the settings. Similar to the Basic Mode, Gen AI assistant provides call/SMS support over Twilio. On the App Publishing, you can see a flag for 'Enable Twilio Bot to use this App Publishing'.

Turn on the 'Enable Bot to use this App Publishing' toggle button.

You'll be prompted to setup basic Twilio setups.

a. Select Country ( available options US / Canada)

b. Select Scheme ( Local or Toll Free) . For Toll Free number, you've to make additional setups in Twilio account.

c. Twilio Phone Number : The list provides available Twilio Phone numbers from which you can choose any that you prefer. Once you select and save, the particular number will be occupied by this assistant and will only be freed again once you disable Twilio Bot for this app.

d. Voice Gender: You can also configure the voice gender that will respond to calls on this number. For example, areas where a female representative is conventionally expected, you can set the voice Gender to female and vice versa.

e. Voice Profile: You can also select a voice profile that you feel like matches the personality of the assistant.

f. To check if you like the Voice of the assistant, you can click on the Play button that will play the sample text in the Voice Gender and Voice Profile you just selected.

Now, click on Save and your assistant is now readily responding to calls and SMS from your customers.