Language Support in ixHello : Web UI and Conversations

1. Overview

ixHello Employee is designed to serve a global workforce, offering multilingual support both in the Web UI and during conversations. Whether you’re navigating the platform or chatting with our assistants, you can experience ixHello in the language you are most comfortable with.

This article will guide you through the available language options and explain how the system handles language settings.

1. Web UI Language Support

The ixHello Employee web interface supports 19 languages, allowing users to interact with the platform in their native or preferred language for an intuitive and comfortable experience.

1. Supported Web UI Languages:

Language	Code
English	en-US
Arabic	ar-EG
Chinese (Simplified)	zh-CN
German	de-DE
Spanish	es-ES
French	fr-FR
Italian	it-IT
Polish	pl-PL
Portuguese (Brazil)	pt-BR
Russian	ru-RU
Japanese	ja-JP
Swedish	sv-SE
Korean	ko-KR
Chinese (Traditional)	zh-TC
Vietnamese	vi-VN
Turkish	tr-TR
Dutch	nl-NL
Indonesian	id-ID
Hebrew	he-HE

1. Conversation Language Support

While the Web UI supports 19 languages, conversations with ixHello assistants can happen in over 50 languages! This ensures that users can engage naturally and express themselves fully, regardless of their primary language.

1. Supported Conversation Languages Include:

Albanian, Amharic, Arabic, Armenian, Bengali, Bosnian, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Georgian, German, Greek, Gujarati, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Mongolian, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Somali, Spanish, Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese.

1. How Language Settings Work in ixHello Employee

• Automatic Detection: When you access ixHello Employee through a browser or mobile device, the system automatically detects your devices or browser’s preferred language and matches it (if supported).

• Changing the Language: If you want to switch to another supported language:

  • On Browser:

• Click your profile icon in the bottom-left corner.

• Select Settings.

• Under General settings, find the Language dropdown.

• Choose your preferred language.

Note: You must be logged in to change your language settings.

1. Why Language Support Matters

• Inclusive Experience: Everyone deserves to interact with digital tools in a way that's natural and comfortable.

• Enhanced Productivity: Employees can navigate and use features faster when they work in their native language.

• Seamless Communication: Broaden the reach and effectiveness of conversation assistants across diverse teams and regions.