Conversation with assistants

How to have an effective conversation with an assistant inside of iX Hello

How to Start a Conversation with an Assistant

1. Select an Assistant

   • From the Assistant Dropdown Menu, select your preferred assistant to initiate a conversation. The menu displays all assistants that you have either created personally or have access to base on your permission levels.

2. Start Typing Your Message

   • In the input field at the bottom of the screen, type the message or question you’d like to ask the assistant.

     • For example, you could type: “Can you translate this sentence?” or “Can you help with troubleshooting login issues?”

3. Send the Message

   • After typing your message, press Enter or click the Send button to initiate the conversation.

4. Receive a Response

   • The assistant will process your message and respond with an answer or further instructions, depending on how it was configured.

Inline-Feedback on AI Answers

Give quick, structured feedback on any AI response to help improve quality over time. A thumbs up/down appears on every AI answer, with an optional comment. For negative feedback, you can select a reason chip for clearer signal.

How it works

• On each AI message, click the thumbs up or thumbs down icon.

  • Incorrect

  • Not relevant

  • Outdated

  • Not enough detail

  • Other

• Optionally add a brief comment (up to 500 characters). Submission happens in the background so your chat flow is never blocked.

• You can change your selection anytime by clicking the other icon; your previous choice is replaced.

Be specific in comments (e.g., “Policy number mismatched the attached PDF”). Targeted feedback accelerates fixes.

Where your feedback goes

• Saved with the conversation for analysis and model/guardrail tuning.

• Available to admins in the feedback reporting dashboard with filters and export.

Troubleshooting

• If you don’t see feedback controls, your org may have disabled the feature flag. Contact your admin.

• If a toast says your feedback could not be sent, retry once. If it persists, capture the conversation URL and contact support.