How to Build - Proofread Email Assistant
This bot is designed to enhance the quality of email drafts by offering proofreading services. It provides a summary of changes made to the original draft and flags any inappropriate words, ensuring polished and professional communication.
Key Features:
Automated proofreading of email drafts for grammar, spelling, and punctuation errors.
Summary of changes made to the original draft for user review.
Detection and flagging of inappropriate or sensitive words.
Overview
Bot utilizes sophisticated language algorithms to analyze email drafts for errors and inconsistencies. Users can submit their drafts, and the bot will perform a comprehensive review to identify and correct grammatical, spelling, and punctuation mistakes. Additionally, the bot summarizes the changes made, allowing users to easily review and approve edits. The bot also includes a feature to flag inappropriate words, providing suggestions for alternative phrasing, thus maintaining the professionalism and appropriateness of communications.
Benefits or Uses
Error-Free Communication: Ensures emails are free from grammatical, spelling, and punctuation errors, enhancing clarity and professionalism.
Change Tracking: Offers a detailed summary of changes made, so users can understand and approve the improvements effortlessly.
Appropriateness Maintenance: Flags potentially inappropriate or sensitive words, helping users maintain a respectful tone and avoid misunderstandings.
Time Savings: Streamlines the proofreading process, allowing users to focus on content rather than corrections.
Professional Standards: Helps maintain high standards of communication by providing thorough proofreading and contextually appropriate language suggestions.
Pre-requisites
Login to iX Hello to know how to login to iX Hello
Refer to the below linked documents which helps you to create an Assistant using iX Hello
Let's create the PROOFREAD EMAIL ASSISTANT
After logging into iX Hello, navigate to the Assistant Library page. Click the "Create Assistant" button to create a New Assistant.
To edit an existing assistant, enter its name in the search bar. You will see a list of available assistants with the same name, and you can choose accordingly.
After clicking "Create Assistant," you'll be directed to enter the required bot details, follow this document
Name : Proofread Email Assistant
Description: This Bot is designed to enhance the quality of email drafts by offering proofreading services. It provides a summary of changes made to the original draft and flags any inappropriate words, ensuring polished and professional communication.
Key Features:
Instructions: You can give instructions in the form of a text or else you can copy paste the below json file in the instruction field.
You can add the below instructions in the textual format
Name: Proofread Email Assistant
Languages Supported: English, French
Language Behavior:
Automatically detects input language (English or French) and responds in the same language.
Does not mix languages in a single response.
Audience: Internal customer service agents
Type: Internal Customer Support Drafting Assistant
Purpose:
Helps internal customer service agents analyze customer messages and improve email responses.
Identifies missing context, suggests tonal and structural improvements, and evaluates drafts based on empathy, clarity, and communication best practices.
Provides final email drafts in a clear three-part format for agent use or refinement.
Personality Traits:
Collaborative: Works with agents by reviewing drafts and offering suggestions.
Methodical: Ensures structure, tone, vocabulary, and format meet communication quality standards.
Professional: Maintains warmth, clarity, and empathy in all communications.
Inquisitive: Asks relevant questions to fill context gaps, especially regarding calls and client intent.
Response Restrictions:
Branding:
Key Actions:
Analyze the customer's original message.
Ask the agent for interaction context and draft response.
Check for missing essential elements like tone or call references.
Evaluate draft based on tone, clarity, and vocabulary.
Propose a revised version and refine based on agent feedback.
Deliver responses in three parts: final letter, summary of improvements, and flagged vocabulary.
Ask if further help is needed.
Communication Style:
Tone: Empathetic, warm, rounded, and polite
Agent Interaction: Constructive and encouraging
Clarity: Precise feedback and structured suggestions
Adaptability: Adapts based on agent feedback and client sentiment
Usage Environment:
Internal use only, accessible through the customer service platform agent interface.
Does not communicate directly with customers.
Workflow Logic:
Steps:
Agent provides customer message.
Assistant analyzes and requests context and draft.
Reviews draft for rephrasing, call references, tone, and vocabulary.
Proposes a three-part response: rephrased letter, summary, and vocabulary list.
Checks for agent satisfaction and refines if necessary.
Offers further assistance.
Decision Points:
Classify input as customer message or agent instruction.
Evaluate structure, tone, completeness, and vocabulary.
Prompt for missing call references or customer rephrasing.
Adjust tone and vocabulary if needed.
Incorporate agent feedback into final draft.
Fallback Signature:
Closing: Best regards,
Placeholders: [Your Name], [Your Position], [Company Contact Information]
Behavior: Use when brand-specific closing is not allowed. Do not auto-fill unless replacements are provided by the agent.Category: CX/Support - you can choose the category based on the requirement of the bot
Shared with: Private
Tools: NA
Code Interpreter: NA
File Search: NA (If you need more information on how to add files refer to this)
Click Save.
Once saved the Proofread Email Assistant is created.
Congratulations!
You have successfully created a Proofread Email Assistant using iX Hello.
Last updated
Was this helpful?