# Multi-Agent Support: Gen AI - Voice Bot
### Overview
This document outlines a Multi-Agent GenAI Voice Bot architecture specifically designed for iX Hello. It emphasizes scalable customer support, advanced automation, and seamless transitions to human agents. This system employs multiple specialized AI agents managed by an orchestration layer to efficiently handle complex, end-to-end voice interactions.
### Prerequisites
Before commencing bot creation, ensure the following prerequisites are met:
* Access to [iX Hello](https://bots.ixhello.com) Studio Mode.
* Familiarity with basic iX Hello navigation.
* Basic knowledge of RESTful API principles and JSON format for handling the data returned by the API.
* Use the below Gen AI bot links to create a custom app without using the Orchestration step
* To Create a Basic Gen AI [app](https://docs.ixhello.com/ixhc/step-by-step-bot-creation-guide/faq-bot-creation-guide)
* To Create the connection, refer to [this](https://app.gitbook.com/o/-M8Qw0HjmL3rDRYUXBX0/s/-M8XHvUsfyTUFLvToHqD/~/edit/~/changes/1164/general/use-cases/contact-finder-with-rest-api/prerequisites/integrate-api-service-with-ix-hello), to publish on lex refer to [this](https://app.gitbook.com/o/-M8Qw0HjmL3rDRYUXBX0/s/-M8XHvUsfyTUFLvToHqD/~/edit/~/changes/1163/apps/custom-skills-series-step-3-publishing-to-a-channel), to build a custom app refer to [this](https://app.gitbook.com/o/-M8Qw0HjmL3rDRYUXBX0/s/-M8XHvUsfyTUFLvToHqD/~/edit/~/changes/1164/general/use-cases/contact-finder-with-rest-api/build-custom-app)
### Let's create a Custom App
On the left navigation, go to Apps-> Custom Apps -> New Custom App.
## Data Source
In the top menu tabs, select “Data Sources” then “Create New Data Source”. Provide the following details:
**Name:** GenerativeAI
**Integration Configuration:** Generative AI
**Name:** InternalContent
**Integration Configuration:** Internal Content DS
**Name:** InternalContent
**Integration Configuration:** Internal Content DS
### Method Creation
Click on methods and create new methods. Enter the following in the fields
#### **Method Creation for InternalContent Datasource**
**Method: SaveTransferInfo**
* **Name**: SaveTransferInfo
* **Request Type**: AddRecord
* **Parameters:**
* ContentID: transfer\_data
* Record: { "{{Context.CurrentDateTimeUTC}}": { "phone\_number": "{{Session.outgoing\_number}}", "client\_name": "{{Session.client\_name}}", "language": "{{Session.language}}", "datetime": "{{Context.CurrentDateTimeUTC}}", "conversation": "{{Session.chat.conversation}}" } }
* RecordPosition: First
* **Valid Result Template:** Saved
* **Empty Result Template:** Sorry, I am unable to process this request.
#### Sample Result:
#### **Method Creation for PortalDatasource**
**Method: PostScheduleCall**
* **Name**: PostScheduleCall
* **Request Type**: Post
* **Request Header:** {"X-API-KEY": "XXXXXX"}
* **Method Path:** /schedule/
* **Query Path:** ?bot=IXHELLO\_DEMO\_USECASE
* **Request Body:** { "Bot": "IXHELLO\_DEMO\_USECASE", "Phone Number": "{{Session.outgoing\_number}}", "Delay": {{user\_timeframe}}, "language": "{{Session.language}}", "Client Name": "{{Session.client\_name}}", "customerPhoneNumber": "{{Session.customer\_phone\_number}}", "secretCode": "{{Session.secret\_code}}" }
* **Result Type:** Record
* **Valid Result Template:** Call Scheduled { "Client Name": "{{ClientName}}", "Phone Number": "{{PhoneNumber}}", "Amount Owed": {{AmountOwed}}, "Delay": {{TimeDelay}}, "language":"{{Language}}", "bot": "AMEX\_PAYMENT"}
* **Empty Result Template:** Schedule failed
#### Sample Result:
**Method: GetData**
* **Name**: GetData
* **Request Type**: GET
* **Request Header:** {"X-API-KEY": "XXXXXX"}
* **Method Path:** /schedule/list/phone/{{PhoneNumber}}
* **Query Path:** ?bot=IXHELLO\_DEMO\_USECASE
* **Request Body:** Blank
* **Result Type:** ListofRecords
* **Record Template:** {"client\_name": "{{client\_name}}", "customer\_phone\_number": "{{customer\_phone\_number}}", "language": "{{language}}", "outboundNumber": "{{phone\_number}}", "request\_id": {{request\_id}}}
* **Record Json Path:** $.records\[\*]
* **Record Limit:** 1
* **Valid Result Template:** {{Records}}
* **Empty Result Template:** No records found
#### Sample Response:
### Creating an Intent
Let's see in the next document on how the Intent - Orchestration is done.
Navigate to the ‘Intents’ tab and click on the ‘Create New Intent’ button.
**Name:** ChatIntent
**Description:** Chat Intent
**Intent Type:** Orchestration
**Dialog Delegation Strategy:** FallbackToSkill
Choose - Set this intent as a fallback Intent
**For Orchestration follow this** [**document**](https://app.gitbook.com/o/-M8Qw0HjmL3rDRYUXBX0/s/-M8XHvUsfyTUFLvToHqD/orchestration-for-multi-agent)**.**
{% hint style="info" %}
**Further Steps are not needed for this bot as the inputs will be collected by GEN AI in orchestration.**
{% endhint %}
Please find the attached demo recording showcasing the functions and performance of the Multi-Agent Voice Bot.
{% file src="" %}
